IT Technician

Laguna Development Corp • Albuquerque, NM

1d

About The Position

Join our team as an IT Technician and play a critical role in keeping our systems, networks, and users running smoothly. In this hands-on role, you’ll monitor system and network performance, troubleshoot and resolve technical issues of moderate complexity, and provide exceptional support to end users both remotely and on-site. You’ll serve as a key escalation point for Help Desk issues, partner closely with IT staff on projects, and contribute to continuous improvement by developing knowledge base documentation and recommending process enhancements. If you enjoy solving complex technical challenges while delivering excellent customer service, this is the opportunity for you.

Requirements

• At least three years of IT experience (or equivalent)
• Solid understanding of Microsoft desktop environments

Nice To Haves

• Exposure to virtualization
• Exposure to Cisco systems
• Exposure to Linux
• A+ certification
• Network+ certification

Responsibilities

• Monitor system and network performance
• Troubleshoot and resolve technical issues of moderate complexity
• Provide exceptional support to end users both remotely and on-site
• Serve as a key escalation point for Help Desk issues
• Partner closely with IT staff on projects
• Develop knowledge base documentation
• Recommend process enhancements

Benefits

• Opportunity to grow technical expertise
• Collaborate with a supportive team
• Make a meaningful impact by ensuring reliable IT services across the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed