IT Technician

Revel • Los Angeles, CA

2d • Onsite

About The Position

Revel is building the software infrastructure that powers and controls some of the world’s most critical hardware systems—across aerospace, energy, and advanced manufacturing. Our platform replaces outdated, fragmented tools with a modern system that helps teams monitor, manage, and operate real-world equipment more efficiently and reliably. Engineers and operators rely on Revel to keep complex systems running smoothly—where uptime, performance, and reliability are essential. As Revel grows, the company is scaling both its technology and internal operations to support more teams, systems, and impact. This involves building a strong, dependable IT foundation to keep employees productive, connected, and supported, from onboarding new hires to maintaining day-to-day systems. The IT Technician will support day-to-day technology operations and ensure a smooth experience for employees. This critical role involves handling IT support needs, including onboarding new hires, provisioning equipment, and troubleshooting hardware, software, and network issues. The IT Technician will serve as a key point of contact for internal IT support, manage tickets/requests, maintain systems, and coordinate logistics related to devices and office technology. This position is ideal for someone early in their IT career who is eager to learn within a dynamic environment, partnering with the current IT lead to take ownership of core IT functions and play an important part in scaling the IT function.

Requirements

• 1–3 years of experience in IT Support / Help Desk
• MacOS support experience
• Basic networking knowledge (VPN, Wi-Fi troubleshooting)
• IT Certification (CompTIA A+, Network+, Security+ or similar)
• Experience working with a ticketing system
• Inventory Systems (Snipe-IT or similar)

Nice To Haves

• Basic shell scripting experience (bash or similar)
• Exposure to endpoint/security tools (e.g., SentinelOne, NinjaOne)
• Bachelor’s degree or equivalent experience
• Experience making MacOS Configuration Profiles

Responsibilities

• Provide day-to-day IT support (hardware, software, and network issues)
• Manage employee onboarding/offboarding (laptops, accounts, access)
• Troubleshoot MacOS devices, connectivity issues, and VPN access
• Support Wi-Fi and network troubleshooting across the office
• Administer user accounts and systems (Google Workspace - SAML, autoprovisioning)
• Coordinate IT logistics (device inventory, provisioning, office setup)
• Maintain documentation and improve IT processes where possible
• Partner cross-functionally to ensure smooth IT operations

Benefits

• Opportunity to make an immediate impact
• Help shape processes, improve systems, and directly influence how technology supports the business
• Gain exposure to multiple areas of IT (support, systems, and infrastructure)
• Grow your skillset in a hands-on environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees