IT-Sr. IT Technician

Churchill Downs Incorporated•Oxford, ME

1d•Onsite

About The Position

The Senior IT Technician accomplishes IT objectives by assisting in the planning, organizing, and supervision of IT Technicians and by ensuring the smooth operation of the facility’s computer systems. Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Requirements

Ability to work in a fast-paced environment and effectively communicate with guests, co-workers and management
Ability to respond to common inquiries, complaints, or service requests in a timely and efficient manner
Strong verbal and written communication skills
Strong analytical and problem-solving skills
Interpersonal and customer service skills
Demonstrated working knowledge of software and web applications as well as system hardware
Bachelor’s degree in Computer Science, Software Development, or related field
Three to five years of work experience in information technology or related field
Must obtain valid gaming license, where applicable

Responsibilities

Assists in overseeing the completion and documentation of all assigned day-to-day activities
Provides assistance and instruction to IT personnel in the execution of their assignments
Provides second-level and advanced support for all systems including software and hardware for all platforms, problem determination/isolation, analyzing problem data, performing data analysis, documenting findings, etc.
Installs new hardware, such as personal computers, printers, servers, phones, etc.
Installs and troubleshoots company approved software and web applications by utilizing general IT knowledge and problem-solving skills to respond to service requests
Ensures that all service requests are handled or escalated in a timely manner
Maintains supported systems as required, including running backups, editing system data, running reports, etc.
Captures and deploys standardized workstation configurations and maintains PC s to current configuration levels
Creates and maintains end-user accounts and permissions as required, providing desktop support
Educates users to reduce recurring issues by offering solutions to problems in a proactive manner
Trains IT Technicians on various systems or processes as needed
Ensures confidentiality of property data and security while maintaining compliance with regulations
Performs other duties as assigned