Sr. IT Technician

Access: Supports for Living•Mount Vernon, NY

4d•Onsite

About The Position

Be part of a team that values connection, accountability, and real impact. At Access, our Culture Playbook isn’t a poster on the wall – it’s how we show up for each other and for the people we support. You’ll be part of a team that is clear about expectations, supportive and accountable, focused on outcomes that matter to people, and committed to helping people live the healthiest and fullest lives possible – while making sure our staff can do the same. The Senior IT Technician, under the general direction of the IT Director, provides advanced technical support and operational assistance for computer systems, software applications, and network infrastructure across Access and its affiliated organizations. This role is responsible for delivering high-quality end-user support, troubleshooting technical issues, assisting with system deployments, and participating in technology projects and implementations. The position plays a key role in maintaining the stability, security, and efficiency of IT operations while ensuring responsive and customer-focused support to staff across multiple locations. In addition, the Senior IT Technician provides on-call support coverage for the organization’s clinical and substance use treatment locations.

Requirements

Strong knowledge of business productivity and operating systems, including Microsoft Windows, Microsoft Office Suite, Outlook, and Microsoft 365 (Office 365) services
Ability to develop proficiency in core organizational systems and platforms, including Microsoft SharePoint, Quest KACE, and other enterprise applications as required
Solid understanding of desktop, laptop, and mobile device support within a networked environment
Working knowledge of networking fundamentals, including DHCP, DNS, IP addressing, connectivity, authentication, and access troubleshooting
Strong verbal and written communication skills in English, with the ability to clearly communicate technical concepts to non-technical users
Ability to establish and maintain effective working relationships with supervisors, peers, and end users across all levels of the organization
Strong customer service orientation with the ability to remain professional, responsive, and solution-focused in high-pressure environments
Ability to provide constructive feedback, follow direction, and contribute to continuous improvement of IT processes and service delivery
Demonstrated ability to learn new technologies quickly and adapt to evolving systems and organizational needs
Minimum of 4 years of relevant IT support experience in a business environment

Nice To Haves

IT certification(s) and/or associate or bachelor’s degree in information technology, or related field preferred

Responsibilities

Provide administration and support for the Windows Active Directory environment, including user and group management, permissions, and access controls
Diagnose and resolve hardware, software, and peripheral issues across end-user devices and systems
Deliver network support, including troubleshooting DHCP, DNS, and IP connectivity issues
Support and maintain the organization’s Avaya telephone system, ensuring reliable communication services
Assist with the planning, testing, and implementation of system changes and technology upgrades
Build, configure, and deploy laptops, desktops, and mobile devices (iPhones & iPads) in accordance with organizational standards
Develop and maintain technical documentation, including processes, procedures, and support guides
Participate in system testing, validation, and end-user training during implementations and upgrades
Provide hands-on support for IT project implementations and technology rollouts across the organization
Perform other duties and responsibilities as assigned in support of IT operations and organizational needs
Provide on-call support for our support coverage for the organization’s clinical and substance use treatment locations