Seasonal Selling Associate (FOH)
About The Position
The Seasonal Selling Associate enhances the client experience by supporting the selling team during the holiday season. Reporting to a Sales Manager, this role welcomes clients, helps connect them with the appropriate associates, and supports a range of customer service and store operations needs. The associate may work in different areas of the store depending on business needs and helps deliver exceptional service through sales support, transaction processing, issue resolution, and follow-up. The role also supports services and experiences such as BOPIS and curbside pickup, alterations, fitting rooms, personalization, food and beverage, and package carry-out or delivery. A flexible schedule is required, including nights, weekends, and holidays.
Requirements
- At least 1 year of experience in customer-centric role(s), with a proven ability to sell products and services.
- Familiarity with and ability to use retail and mobile technologies.
- Willingness to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Responsibilities
- Welcome clients at store entrances and within departments, and connect them with the appropriate associate based on their service needs.
- Work in different areas of the store based on business needs.
- Process Point of Sale transactions as needed.
- Handle escalated issues graciously by connecting customers with a member of the management team.
- Follow up on customer requests, questions, and needs.
- Support BOPIS and curbside pickup, as well as alterations orders and pickups, in partnership with the Operations team and Managers on Duty.
- Support fitting room experiences when needed.
- Identify opportunities to enhance the client experience by introducing services such as alterations, personalization, food or beverage, and package carry-out or delivery.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Basic life insurance
- Supplemental life insurance
- Disability insurance
- Additional voluntary benefits, such as critical illness, hospital, and accident insurance
- Employee discount
- Career advancement opportunities across retail, distribution, digital, and corporate
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
