FOH Associate

La Farm Bakery • Cary, NC

4d • $14 - $15

About The Position

The FOH Associate provides friendly, efficient customer service and sales while representing La Farm’s values. The role involves greeting and engaging customers, sharing product knowledge, recommending and sampling products, operating the register, handling cash and special orders, and maintaining product displays and the coffee station. Associates also support retail food preparation, product quality and rotation, store opening and closing, and safety and sanitation standards. The position requires weekend and holiday work, with two nonconsecutive days off.

Requirements

• Exceptional customer service skills and a demonstrated sense of urgency in serving customers.
• Strong verbal communication and people skills.
• Ability to solve business-related problems quickly and efficiently.
• Strong relationship-building skills and a positive, cooperative team demeanor.
• Ability to work in a fast-paced environment and multitask.
• Flexibility to work weekends and holidays, with two nonconsecutive days off.
• Ability to bend and lift 50 pounds.
• Ability to stand for extended periods.

Nice To Haves

• Experience in customer service, food service, or high-end retail.
• Cash-handling and sales experience.

Responsibilities

• Demonstrate La Farm values through actions, example, and communication.
• Provide excellent service and sales to internal and external customers; greet customers, engage them verbally, and use product knowledge and suggestive selling.
• Demonstrate knowledge of bread, pastry, baked goods, coffee, cheese, and specialty goods to support sales, upselling, sampling, pairing, and merchandising.
• Prepare and maintain at least three samples at all times.
• Correctly time out products during the shift.
• Follow the CARE acronym and greet customers within 15 seconds.
• Operate the register accurately and efficiently.
• Handle and report cash accurately, including invoicing, special orders, deposits, change orders, petty cash, register accuracy, gift certificates, donations, and cooking classes.
• Complete a store merchandising walk-through within the first 30 minutes of the shift.
• Receive, manage, and follow through on special orders.
• Merchandise products to La Farm standards, including proper signage, samples, packaging, and labeling.
• Maintain a clean, organized, and stocked coffee station with fresh coffee, cold creams, condiments, packaging, and backup supplies.
• Rotate products properly and perform quality control.
• Answer the phone according to La Farm standards and give cookies to “cookie eaters.”
• Complete daily checklists and tray-outs.
• Complete the production schedule, ensure listed items are available for sale, and record out-of-stock and leftover amounts.
• Communicate out-of-stock items and excessive leftovers to production staff.
• Bake breads and cookies and prepare tarts as needed for retail sales.
• Hawk bread loudly.
• Meet unit safety and sanitation goals and policies, and maintain a grade “A” or better by exceeding health and sanitation inspection standards.
• Uphold company opening and closing standards and policies, maintain safe working conditions, and comply with laws.
• Perform other duties as assigned or needed.

Benefits

• Medical insurance (PPO/HSA).
• Dental and vision coverage.
• Long-term and short-term disability coverage.
• Employee life insurance and accidental death and dismemberment coverage.
• Paid time off.
• Free bread.
• Employee assistance program (EAP).
• Store discounts.
• Meal discounts.
• Tip pool for hourly associates based on hours worked during the day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed