SEASONAL SALES LEAD

Five Below•Papillion, NE

About The Position

The Seasonal Sales Lead helps lead daily store activities and deliver Five Below’s customer service experience. The role supports sales growth, merchandising, stock organization, associate onboarding and training, and store operations. When needed, the lead acts as Manager on Duty and may oversee store opening or closing procedures. The position also includes routine store maintenance and physical tasks on the sales floor and in the stock room. The role requires a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts, as well as travel when required.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts, and to travel as required.
Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Ability to frequently climb and descend ladders and kneel, bend, twist, and stoop.
Ability to frequently move across the sales floor and between the sales floor and stock room.
Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
Ability to frequently operate a cash register, computer, handheld device, phone, walkie, and mobile devices.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide excellent customer service through personal contact with customers.
Train crew members on the B.E.S.T. customer service experience and help ensure fast, friendly checkouts.
Help oversee store associates’ daily activities and ensure they perform their duties effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock so merchandise is placed on the sales floor efficiently.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing the store for operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Drive sales and control expenses by seeking improvements in merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.