Seasonal Sales Associates

Five Below • Chesapeake, VA

2d • Onsite

About The Position

Seasonal Sales Associates help create a positive customer experience at Five Below by greeting and assisting shoppers, understanding their needs, sharing product knowledge, and supporting store sales and operations. Associates promote store events and current offers, address customer concerns, communicate merchandise and service needs to management, and collaborate with the team to meet store and company goals. The position requires flexible scheduling, including day, evening, and weekend hours, and may include overnight shifts and travel as required. It involves frequent customer interaction and movement throughout the sales floor and stock room, handling merchandise, and using store devices and equipment.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule.
• Comfortable using, or willing to learn, technology such as computers, cash registers, hand-held devices, and mobile devices.
• Good communication skills and ability to engage with customers.
• Ability to handle customer interactions and concerns courteously and professionally.
• Ability to use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge through on-the-job training.
• Ability to move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently ascend and descend ladders and kneel, bend, twist, and stoop.
• Ability to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
• Ability to work day, evening, and weekend hours; schedules may include overnight shifts and travel as required.
• Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.

Responsibilities

• Greet and promptly acknowledge customers, provide assistance, and handle multiple customer interactions efficiently.
• Assess and meet customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer issues and use product knowledge to offer solutions, seeking exchanges instead of returns when possible.
• Communicate merchandise restocking, service requirements, and customer feedback to management in a timely manner.
• Collaborate with the team to achieve store and company goals and contribute to a positive, productive work environment.
• Operate registers and other store devices; move, retrieve, and put away merchandise and stock.

Benefits

• The job posting refers applicants to the company benefits site for information about health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed