About The Position

Nordstrom Rack team members work in a fast-paced, high-energy environment, moving and collaborating with teammates to create a welcoming and inclusive atmosphere for customers. They help provide a quick and easy customer experience while keeping the store clean and clutter-free. Team members may occasionally work in different areas of the store, including sales, customer service, stock, and fulfillment. Sales and Customer Service team members keep the salesfloor runway-ready through re-merchandising and straightening, assist customers with transactions across in-store, online, and mobile platforms, support fitting room operations, sort and return clothing to the floor, organize stockrooms, check in and ticket merchandise, use store technologies, follow operational and asset protection standards, and promote Nordstrom Rewards. Stock Support and Fulfillment team members receive and process freight and merchandise, fulfill and ship customer orders according to quality standards, use inventory management systems to process and research shipments, maintain clean and organized selling floors and stockrooms, and provide general store support such as setting up events, organizing backrooms, marking down merchandise, and relocating fixtures.

Requirements

  • Clear, effective communication and strong interpersonal skills.
  • Accountability, initiative, and a high level of ownership.
  • Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
  • Ability to work a flexible schedule based on business needs.

Responsibilities

  • Keep the salesfloor runway-ready through re-merchandising and straightening throughout the day.
  • Assist customers with cashiering and transactions across in-store, online, and mobile platforms, including operating point-of-sale systems, bagging items, and handling bulky or heavy items.
  • Support fitting room operations by greeting and assisting customers and sorting and returning clothing to the floor.
  • Maintain a clean, clutter-free customer experience by sorting and returning clothing to the salesfloor.
  • Keep stockrooms organized and ensure merchandise is properly checked in and accurately ticketed.
  • Demonstrate expertise in technologies used in the store environment.
  • Follow operational, merchandise, and asset protection standards.
  • Promote initiatives such as the Nordstrom Rewards program.
  • Receive, unload, unpack, and deliver newly arrived merchandise to selling departments.
  • Fulfill customer orders promptly and prepare orders for shipment according to quality, packing, and shipping standards.
  • Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
  • Help maintain clean and organized selling floors and stockrooms.
  • Provide general store support, including setting up special events, organizing the backroom, markdowns, and relocating store fixtures.

Benefits

  • Medical, vision, dental, retirement, and paid time away.
  • Life insurance and disability coverage.
  • Merchandise discount and EAP resources.
  • Potential eligibility for performance-based incentives or bonuses.
  • 401(k).
  • PTO accruals and holidays.
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