Seasonal Retail Sales Associate, Valley View Mall

Macy's•Roanoke, VA

4d•Onsite

About The Position

As a Seasonal Retail Selling Colleague, you combine results-driven selling with genuine hospitality to create memorable holiday shopping experiences. You learn about customers’ needs, offer personalized recommendations, and connect them with products and services. Through product knowledge, customer engagement, and effective selling behaviors, you work toward sales goals, build trust, and encourage customer loyalty. The role also includes keeping the shopping space clean, organized, and inviting. At the start of the day, colleagues prepare the sales floor, review sales goals, and learn about new arrivals, popular items, trends, and promotions. Throughout the day, they welcome customers, build friendly relationships, maintain merchandise and displays, process damages and selected merchandise returns to vendors, update signs and pricing, and support merchandise moves. They share loyalty program benefits and provide a helpful, appreciative close to each customer interaction. Colleagues work collaboratively, support one another, and strive to improve individual and store results. Seasonal colleagues are typically scheduled for 10–20 hours per week, depending on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and eagerness to start a new venture, with the ability to adapt to changing priorities.
Ability to work independently and contribute to a team.
Ability to use electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Engage with customers, understand their needs, and make personalized product and service recommendations.
Use product knowledge and smart selling behaviors to meet daily sales goals and build customer loyalty.
Welcome customers and create friendly, personal conversations.
Keep the sales floor clean, organized, shoppable, and inviting.
Merchandise new receipts and support merchandise moves.
Process damages, testers, and selected merchandise for return to vendors.
Update signs and pricing.
Share the benefits of the Loyalty program and provide customers with attentive, appreciative service.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Support teammates through honesty, care, and collaboration.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice