H&M Seasonal Sales Advisor - Valley View Mall
About The Position
As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use fashion and product knowledge to give customers relevant information, promote products, and help create a positive shopping experience. The role also includes garment refill and care, presentation, maintaining a clean and tidy sales floor and back of house, and working with the store team to deliver a strong customer experience. You support sales and profit goals by engaging customers, promoting H&M’s loyalty app and in-store sustainability initiatives, and assisting with commercial and operational actions. You keep up with fashion trends and share your knowledge with customers and colleagues. Retail operations include completing the garment cycle, operating fitting-room and checkout areas, replenishing stock, maintaining merchandise displays, supporting in-store OMNI services and technology, and helping open and close the store. You must follow store procedures, health and safety guidelines, and applicable legal requirements.
Requirements
- Passion for fashion and the products created in-store.
- Motivation to provide customers with a great experience.
- Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
- Enjoy working in a collaborative and dynamic environment.
- Sales experience in a dynamic and collaborative environment.
- Experience in customer service in fashion, retail, or another service-related industry.
Responsibilities
- Welcome and guide customers through the store and available OMNI experiences, providing direct customer service.
- Engage with customers, explain fashion trends, stories, and products, and promote and sell products effectively.
- Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
- Represent the H&M brand positively and support sales targets through commercial and operational actions with the store management team.
- Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers; share relevant product and fashion information with customers.
- Share service, fashion, and store operations knowledge with colleagues and give and receive feedback.
- Follow store procedures, routines, health and safety guidelines, and legal requirements.
- Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
- Operate fitting-room and checkout areas according to best practices and processes.
- Maintain a clean and tidy sales floor, stockroom, and back of house.
- Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
- Maintain stock levels through sales-floor replenishment routines.
- Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store services.
- Support store opening and closing.
- Participate in relevant onboarding, introductions, training, and development courses.
Benefits
- Health insurance
- Wellness and family support programs
- Company-match retirement plan
- Paid leave programs
- Paid time off, including a community day to serve the local community
- Employee discount at H&M, & Other Stories, and COS
- Staff discount card for H&M Group brands in stores and online
- H&M Incentive Program (HIP)
- Development opportunities around the globe
- Access to Colleague Resource Groups and colleague networking opportunities
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
