H&M Seasonal Sales Advisor - Valley View Mall
About The Position
The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store, actively selling products, and offering fashion and product information. The role also supports garment care and replenishment, merchandise presentation, and maintaining clean and tidy sales-floor and back-of-house areas while working with the store team to deliver a positive customer experience. The position combines customer-facing sales and service with retail operations. Advisors promote products, loyalty programs, and in-store sustainability initiatives; support sales targets; stay current on fashion trends; share knowledge with colleagues; follow store procedures and legal requirements; and participate in relevant onboarding and training. Operational duties include handling the garment cycle, fitting-room and checkout areas, stock replenishment, visual presentation, in-store services and technology, and store opening and closing. The position is hourly and non-exempt, with posted pay of $15.50 per hour.
Requirements
- Sales experience in a dynamic and collaborative environment.
- Experience working with customer service in fashion, retail, or another service-related industry.
- Passion for fashion and the products created in-store.
- Motivation to provide customers with a great experience.
- Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
- Enjoy working in a collaborative and dynamic environment.
Responsibilities
- Welcome and guide customers through the store and available OMNI experience, providing direct customer service.
- Engage customers in conversations and guide them through fashion trends, stories, and products.
- Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
- Represent H&M positively in customer interactions and support commercial or operational actions to reach sales targets.
- Stay current on fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
- Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding, training, and courses.
- Follow store procedures, routines, health and safety guidelines, and applicable legal requirements.
- Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
- Operate fitting-room and checkout areas according to best practices and processes.
- Help maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
- Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
- Maintain stock levels through sales-floor replenishment routines.
- Maintain best practices for in-store OMNI services and technology, such as the Instore Care App, Click & Collect, and Smart Store tools.
- Support store opening and closing.
Benefits
- Staff discount card for H&M Group brands in stores and online.
- Participation in the H&M Incentive Program (HIP).
- Health insurance.
- Wellness and family support programs.
- Company-match retirement plan.
- Paid leave programs and paid time off, including a community day.
- Employee discount at H&M, & Other Stories, and COS.
- Access to Colleague Resource Groups and networking opportunities.
- Development opportunities and access to a global talent community.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
