Seasonal Retail Sales Associate, Valley View Mall

Macy's•Roanoke, VA
•$15 - $20•Onsite

About The Position

As a Seasonal Retail Selling Colleague, you combine results-driven selling with genuine hospitality to create memorable holiday shopping experiences. You learn about customers’ needs, offer personalized recommendations, and connect them with appropriate products and services on the sales floor and in the fitting room. You work toward sales goals through customer engagement and effective selling behaviors, building trust and encouraging customer loyalty. The role also includes maintaining a clean, organized, and inviting shopping space. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, popular products, trends, and promotions, then engage customers with warm, personal service. They merchandise incoming items, process damages and selected merchandise returns to vendors, update signs and pricing, and support merchandise moves. Colleagues share loyalty program benefits, ensure customers have what they need, and support one another through honest, caring collaboration. Seasonal colleagues are typically scheduled for 10–20 hours per week, depending on business needs and colleague availability.

Requirements

  • Flexible availability, including days, evenings, weekends, and holidays.
  • Regular, dependable attendance and punctuality.
  • Ability to communicate effectively with customers, coworkers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Ability and interest in meeting daily sales goals.
  • Enjoy meeting people, learning about them, and sharing information.
  • Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
  • Comfort using electronic devices.
  • Ability to talk, lift, move constantly, stand, and reach with arms and hands.
  • Ability to stand for at least two consecutive hours and lift at least 25 pounds.
  • Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

  • Deliver welcoming, personalized customer service and recommend products and services based on customer needs.
  • Work toward daily sales goals by engaging customers and using effective selling behaviors.
  • Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
  • Maintain a clean, organized, and customer-ready sales floor.
  • Merchandise new receipts and support merchandise moves.
  • Process damages, testers, and selected merchandise to be returned to vendors.
  • Update signs and pricing.
  • Explain the benefits of the Loyalty program, ensure customers have what they need, and thank them for their visit.
  • Collaborate with teammates to serve customers and communities.
  • Use computers, handheld equipment, and cash registers to perform job functions and process transactions.

Benefits

  • Competitive pay
  • Health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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