Vans: Store Manager - Valley View Mall

Vans•Roanoke, VA

About The Position

The Store Manager is the strategic leader of the Vans store, responsible for driving business performance, delivering an exceptional customer experience, and cultivating a high-performing, inclusive team culture. The role champions brand values and operational excellence, with a direct impact on profitability, team development, and customer satisfaction. It is suited to a people-focused leader who thrives in a fast-paced retail environment and cares about building strong teams and memorable customer interactions. The Store Manager leads customer service and selling behaviors, works with store leaders and associates to achieve sales goals, and manages people and store operations. The role also supports visual merchandising, inventory, marketing events, and community engagement while upholding company policies and safety standards.

Requirements

3–5 years of related professional or retail management experience.
Proven ability to drive results through store teams and exceed sales and profit goals.
Skill in coaching, motivating, and building high-performing, diverse teams.
Strong verbal and written communication skills, with the ability to influence across all levels.
Solution-oriented and flexible in a fast-paced, dynamic retail environment.
Ability to work independently, manage shifting priorities, and meet business expectations.
Comfort using word processing, spreadsheets, and retail software tools.
Ability to stand and move throughout the store for extended periods and perform physical tasks such as bending, reaching, squatting, climbing ladders, and lifting light to moderate weight, with or without reasonable accommodation.

Nice To Haves

Undergraduate or graduate degree; degrees are valued but not required.

Responsibilities

Model exceptional customer service and selling behaviors to promote a consumer-centric mindset and elevate the in-store experience.
Partner with store leaders and associates to achieve and exceed sales goals, monitoring progress against key performance indicators.
Model brand-specific service standards and selling behaviors to foster authentic customer engagement.
Lead people-management activities, including providing input and making decisions related to recruitment, hiring, onboarding, performance evaluations, promotions, and terminations.
Monitor and shape store culture to align with company values and maintain a positive team environment.
Provide coaching, feedback, and training in customer service, product knowledge, brand identity, and operational excellence.
Assess customer interactions and the overall in-store experience, and resolve escalated customer concerns professionally.
Manage store operations, including scheduling, expense control, loss prevention, audits, and reporting.
Ensure visual merchandising standards are met and inventory is maintained through proper shipping and receiving procedures.
Support store marketing events and community engagement initiatives to drive traffic and brand awareness.
Promote accountability, creativity, continuous learning, and collaboration by sharing best practices.
Uphold company policies, safety standards, and operational procedures.
Demonstrate inclusive practices and reflect VF Values and brand identity.