Full Time Store Manager - Valley View Mall

Build-A-Bear Workshop•Roanoke, VA

3d•$19 - $19•Onsite

About The Position

The Chief Workshop Manager (CWM) is responsible for the overall success of the Build-A-Bear Workshop. The role ensures an exceptional Guest experience, a high-performing and engaged team, achievement of financial goals, and consistent adherence to company policies, procedures, and brand standards. Performance is measured against annual department objectives and corporate goals, including leadership effectiveness, sales and profitability, the Experience First culture, talent management, compliance, operational excellence, payroll and scheduling, team engagement, and stakeholder feedback. This description is not an exhaustive list of duties. Supervisors may assign additional functions and requirements. It does not create an express or implied employment contract or alter at-will employment; Build-A-Bear, Inc. reserves the right to change the description or assign tasks as appropriate.

Requirements

At least 2 years of management experience with a proven record of success in a customer-centric business.
High school diploma or GED.
Experience using common store technology solutions, including POS, scheduling, HRIS, and time-and-attendance systems.
Ability to work a typical retail schedule that includes days, evenings, weekends, and holidays.
Ability to sit, stand, move, and lead in an active retail environment for at least eight hours a day.
Ability to lift more than 25 pounds.
Ambitious, success-oriented, and motivated by achieving goals.
Thrives in a high-engagement, Guest-focused environment and balances creativity, fun, and operational discipline.
Exercises sound judgment in ambiguous situations and demonstrates independent decision-making.
Demonstrates initiative, resilience, and adaptability.
Leads with confidence, positivity, and an energizing presence; maintains composure and clarity under pressure.
Unites teams around shared goals and a joyful Guest experience.

Nice To Haves

2–4 years of store management experience.
Associate’s degree or higher in business, management, or a related field.
Proficiency with common store technology solutions, including POS, scheduling, HRIS, and time-and-attendance systems.

Responsibilities

Drive sales and team performance by coaching Assistant Workshop Managers, Shift Leaders, and Bear Builders, delivering a Guest experience that reflects the Experience First culture, and managing payroll, forecasting, and schedules according to business trends to meet or exceed targets.
Create weekly schedules and determine associates’ daily assignments with the Assistant Workshop Manager; direct work, manage breaks, ensure tasks and daily priorities are completed, and serve as a role model.
Make hiring and promotion decisions, considering the Assistant Workshop Manager’s feedback and recommendations.
Lead and inspire the team during scheduled shifts and enforce and follow company policies, procedures, and standards.
Immediately communicate possible policy violations to the District Manager and/or Territory Manager for escalation to HR; coordinate disciplinary action with the District Manager and HR as required, and deliver corrective actions with the Assistant Workshop Manager’s assistance.
Enforce policies covering store security and cash management, product confidentiality, safety, attendance, business conduct, and other matters in the associate handbook.
Ensure merchandising displays and layouts meet brand standards and create an inviting, cohesive store environment.
Use common sense and independent judgment to maintain operational efficiency, uphold store safety procedures, and resolve Guest issues.
Oversee inventory management, including receiving, stocking, and inventory counts.
Build and develop a high-performing team in partnership with the Assistant Workshop Manager that consistently delivers an exceptional Guest experience.