Full Time Store Manager - Valley View Mall

Store•Roanoke, VA

2d•Onsite

About The Position

As a Chief Workshop Manager (CWM) at Build-A-Bear, you are responsible for the overall success of the workshop. This includes delivering an exceptional Guest experience, building a high-performing and engaged team, achieving financial goals, and consistently following company policies, procedures, and brand standards. The role leads sales and team performance by coaching Assistant Workshop Managers (AWMs), Shift Leaders (SLs), and Bear Builders. The CWM manages payroll, forecasting, and scheduling in response to business trends, and works to achieve or surpass targets. In partnership with the AWM, the CWM develops the team and oversees daily assignments, operational priorities, and the delivery of the Experience First culture. The CWM makes hiring and promotion decisions, leads scheduled shifts, addresses policy violations and corrective actions in coordination with the District Manager (DM) and Human Resources (HR), and exercises independent judgment to maintain efficient, safe operations and resolve Guest issues. The role also oversees merchandising, inventory processes, and adherence to brand standards. Performance is measured against department objectives and corporate goals, including leadership, sales, profitability, Guest and associate experience, talent management, compliance, operational excellence, payroll and scheduling, team engagement, and stakeholder feedback. The position requires a typical retail schedule that may include days, evenings, weekends, and holidays. The work environment may include indoor or outdoor malls, strip centers, and other retail locations. The role involves an active retail environment and the ability to lift more than 25 pounds. The pay range is $18.50–$19.25 per hour.

Requirements

At least 2 years of management experience with a proven, successful history in a customer-centric business.
High school diploma or GED.
Experience using common store technology solutions, including POS, scheduling, HRIS, and time-and-attendance systems.
Ability to work a typical retail schedule that includes days, evenings, weekends, and holidays.
Ability to sit, stand, move, and lead in an active retail environment for at least eight hours a day.
Ability to lift more than 25 pounds.
Demonstrated sound judgment, initiative, resilience, adaptability, and ability to maintain composure under pressure.
Ability to lead, engage, and unite a team around shared goals and a positive Guest experience.

Nice To Haves

2–4 years of store management experience.
Associate’s degree or higher in business, management, or a related field.
Proficiency with common store technology solutions, including POS, scheduling, HRIS, and time-and-attendance systems.

Responsibilities

Drive sales and team performance by coaching AWMs, SLs, and Bear Builders and delivering a Guest experience that reflects the Experience First culture.
Manage payroll, forecasting, and scheduling based on business trends to achieve or surpass targets.
Create weekly schedules and, with the AWM, assign associates’ daily work, manage breaks, and direct completion of tasks and priorities.
Make hiring and promotion decisions, considering the AWM’s feedback and recommendations.
Lead and inspire the team during scheduled shifts while enforcing and adhering to company policies, procedures, and standards.
Immediately communicate possible policy violations to the District Manager and/or Territory Manager for escalation to HR.
Coordinate disciplinary actions with the DM and HR as required, and deliver corrective actions to team members with the AWM’s assistance.
Oversee store security, cash management, product confidentiality, safety, attendance, business conduct, and other associate handbook policies.
Ensure merchandising displays and layouts adhere to brand standards and create an inviting, cohesive store environment.
Use independent judgment to maintain operational efficiency and safety and to resolve Guest issues.
Oversee inventory processes, including receiving, stocking, and inventory counts.
Build and develop a high-performing team in partnership with the AWM.
Achieve department objectives and corporate goals, including leadership effectiveness, sales and profitability, Guest and associate experience, talent management, compliance, operational excellence, payroll and scheduling, team engagement, and stakeholder feedback.