Seasonal Retail Sales Associate, St Clair Square

Macy's•Fairview Heights, IL

1d•Onsite

About The Position

As a Seasonal Retail Selling Colleague, you combine results-driven selling with genuine hospitality to create memorable holiday shopping experiences. You learn about customers’ needs, provide personalized recommendations, connect them with appropriate products and services, and work toward sales goals through customer engagement and effective selling behaviors. You help create an inviting shopping environment by keeping the sales floor clean, organized, and shoppable. You prepare for each day by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions. During customer interactions, you offer a warm welcome and build personal relationships. You also merchandise new receipts, process damages and selected merchandise returns to vendors, update signs and pricing, and support merchandise moves. You share loyalty program benefits, ensure customers have what they need, and close interactions with a sincere thank-you. Seasonal colleagues are typically scheduled for 10–20 hours per week; hours depend on business needs and colleague availability. The position requires flexible availability for days, evenings, weekends, and holidays, as well as dependable attendance and punctuality.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability and willingness to meet daily sales goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness, eagerness to start a new venture, and adaptability to changing priorities.
Ability to work independently and contribute to a team.
Comfort handling electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to use computers and other technology, including handheld equipment and a cash register, to perform job functions and process transactions.

Responsibilities

Welcome customers and provide personalized product and service recommendations.
Build customer relationships through friendly, attentive conversations and genuine hospitality.
Work toward daily sales goals using customer engagement and effective selling behaviors.
Review sales goals, new arrivals, top-selling items, trends, and promotions to prepare for customer interactions.
Keep the sales floor clean, organized, and inviting.
Merchandise new receipts and support merchandise moves.
Process damages, testers, and selected merchandise to return to vendors.
Update signs and pricing.
Share loyalty program benefits and ensure customers have what they need before completing their visit.
Collaborate with colleagues and support one another to serve customers and the community.
Use a cash register and other technology to process transactions.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.