Seasonal Retail At Your Service Associate, St Clair Square
About The Position
As an At Your Service Center Colleague, you support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment with flexible scheduling, including nights, weekends, and holidays. You help customers, support sales goals and teamwork, and maintain a clean, organized, inviting shopping space. You welcome and assist customers, support total-store fulfillment, complete transactions using the required systems, and keep the collection area organized for smooth pickups. You recover merchandise, maintain pickup and return areas, and help ensure timely BOPS order completion and curbside delivery. You also share loyalty program benefits, help customers with their needs, and collaborate with colleagues to improve service and achieve individual and store results.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Responsibility for acquiring new customers by opening credit accounts and sharing loyalty benefits.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Comfort handling electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome customers with genuine hospitality and provide friendly, personalized assistance.
- Assist with total-store fulfillment and use the necessary systems to complete transactions.
- Keep the collection area organized and help make customer pickups friction-free.
- Recover merchandise and maintain clean, organized pickup and return areas.
- Ensure timely completion and curbside delivery of BOPS orders.
- Share loyalty program benefits and ensure customers have what they need.
- Help maintain a clean, organized, and inviting shopping space.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
- Work collaboratively with colleagues and contribute to sales goals and store results.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
