Seasonal Retail At Your Service Associate, St Clair Square
About The Position
The At Your Service Associate supports Macy’s At Your Service Center activities and helps deliver a seamless, personalized shopping experience. Responsibilities include Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced retail environment. Associates welcome and assist customers, support total-store fulfillment, use the systems needed to complete transactions, keep pickup and return areas clean and organized, and recover merchandise to maintain a shoppable space. They also support sales goals, share loyalty program benefits, and collaborate with colleagues to provide friendly, effective service. Scheduling is based on business needs and colleague availability and includes weekend shifts; availability for days, evenings, weekends, and holidays is required. The posting identifies this opportunity as seasonal.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
- Ability to use electronic devices, computers, handheld equipment, and cash registers and process register transactions.
- Ability to stand for at least two consecutive hours; lift at least 25 pounds; and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
- Ability to meet close-vision, color-vision, depth-perception, and focus-adjustment requirements.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store, merchandise returns, order pickups, and other assigned tasks.
- Assist customers with all aspects of total-store fulfillment and complete transactions using the required systems.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers.
- Complete BOPS orders promptly and provide curbside delivery.
- Recover merchandise and help maintain a clean, inviting, shoppable space.
- Welcome customers, engage them in friendly conversations, and provide genuine hospitality.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and work toward sales goals.
- Collaborate with colleagues and contribute to individual and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
