Seasonal Intake Specialist (Part-time, Thrive, DPT)
About The Position
Sword Health is hiring a US-based, fully remote Seasonal Intake Specialist to conduct member onboarding consultations for its digital care programs. This part-time seasonal role guarantees at least 10 hours per week, with hours fluctuating up to 24 per week based on company needs. The company assigns the number of hours; specialists cannot select a specific number within that range. Schedule availability for the following month must be provided at least 30 days in advance. The specialist leads video and audio consultations, introduces members to the program, gathers and synthesizes relevant information, and prepares handoff notes for the treating physical therapist. The role also supports members in overcoming initial barriers to treatment, reviews and annotates recorded video and chat interactions for quality assurance and product improvement, contributes to cross-functional initiatives, and works with Intake Leads and Clinical Operations leadership to develop digital care delivery processes. The position is seasonal for at least three months, with potential for a further three-month extension and possible conversion to a permanent role based on performance and business needs. Compensation includes a guaranteed base rate of $28 per hour ($30 per hour for bilingual candidates), plus average volume compensation estimated at $13–$24 per hour and eligibility for a monthly incentive tied to company performance metrics. The posting also lists a total compensation range of $28–$28 USD.
Requirements
- Doctor of Physical Therapy (DPT) degree.
- At least 3 years of clinical experience.
- Licensed physical therapist.
- Experience treating musculoskeletal disorders.
- Excellent interpersonal skills and ability to engage members.
- Comfort navigating technology and multiple platforms simultaneously.
- Ability to think outside the box and adapt to a hands-off approach.
- Ability to adapt to rapidly evolving processes.
- Hard-working and able to handle the pressure of a fast-paced environment.
- Comfortable with a flexible schedule of 10–24 hours per week.
- Provide schedule availability for the following month at least 30 days in advance.
- Demonstrate at least Level 1 AI proficiency under Sword’s framework, with real examples of AI use in work.
Responsibilities
- Lead video and audio onboarding consultations with members at the start of their care journey.
- Provide a welcoming, personalized introduction to the program to help members succeed.
- Capture and synthesize information shared by members to support a smooth transition to the treatment physical therapist.
- Prepare clear handoff notes and collaborate with physical therapists to ensure continuity of care.
- Help members overcome initial barriers and build confidence and readiness to begin treatment after the call.
- Review and annotate recorded video and chat interactions for quality assurance and to help train and improve Sword’s digital care products.
- Contribute to team initiatives and cross-functional projects aligned with Sword’s strategic priorities.
- Work with Intake Leads and Clinical Operations leadership to develop and scale digital care delivery processes.
Benefits
- Monthly incentive eligibility based on achievement of established company performance metrics.
- Higher base compensation for bilingual candidates.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
