Part-Time Legal Intake Specialist
About The Position
Legal Intake Professionals (LIP) is hiring a part-time, evening Legal Intake Specialist for its in-office location in North Richland Hills, Texas. The role provides knowledgeable and compassionate intake services for law firms and prospective clients. Specialists handle inbound calls, listen to callers, gather essential information, and help ensure each caller has a professional and supportive experience. No sales, telemarketing, or cold calling is involved, and no prior experience is necessary. Paid training is provided for 2–3 weeks, Monday through Friday, from 4 p.m. to 9 p.m. CST. Pay is $17 per hour for English-language work and $19 per hour for Spanish-language work.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Strong phone etiquette and written and spoken English, including accurate spelling and grammar.
- A warm, professional manner that demonstrates empathy, active listening, and genuine care.
- Basic computer literacy and working knowledge of Microsoft Windows and basic office applications.
- Typing speed of at least 35 words per minute.
- Reliability, attention to detail, and a strong record of punctual attendance.
- Availability to work one weekend day per week (Saturday or Sunday) and assigned holidays.
Nice To Haves
- Fluency in a second language, especially Spanish.
- Six months of call center, customer service, or retail experience.
- One or more years of customer service experience.
- Some college or a post-secondary degree.
Responsibilities
- Handle incoming calls efficiently while maintaining a warm, positive, empathetic, and supportive tone.
- Serve as the professional first point of contact for potential clients seeking legal assistance.
- Accurately document caller details, promptly relay urgent messages, and transfer calls to the appropriate departments or personnel.
- Navigate internal customer call-management software to address caller inquiries.
- Meet and exceed key performance indicators, schedule-adherence expectations, and quality-assurance metrics.
- Communicate effectively with peers, team leaders, and management and contribute to a positive work environment.
Benefits
- Comprehensive paid training for 2–3 weeks.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
