Part-Time Remote Legal Intake Specialist

Legal Intake Professionals•Nashville, TN

1d•Remote

About The Position

Legal Intake Professionals (LIP) is hiring a part-time, remote Legal Intake Specialist to provide knowledgeable and compassionate intake services for law firms and prospective clients. The role is focused entirely on inbound calls—there are no sales, telemarketing, or cold calls. The specialist listens to callers, gathers essential information, and helps deliver a professional and supportive first step toward legal assistance. The position is remote and open to Tennessee residents only. It is an evening role paying $16 per hour. Paid training lasts 2–3 weeks and is scheduled Monday through Friday, 4 p.m.–9 p.m. CST. Candidates must use their own equipment during the initial introductory period; company-issued hardware is provided after successful completion of that period. The work requires a Windows 11-or-higher computer, a wired Ethernet connection meeting the stated speed requirements, a wired USB headset with microphone, and a display with at least 1600×900 resolution. Dual monitors are recommended. Applicants must be at least 18 years old and have a high school diploma or GED. The company is an Equal Opportunity Employer and states that AI may assist with collecting application information, but a human representative reviews all applicant information before hiring-process decisions.

Requirements

Have outstanding phone etiquette and a warm, professional manner.
Demonstrate strong written and spoken English, including accurate spelling and grammar.
Communicate with empathy, active listening, and genuine care.
Have basic computer literacy and working knowledge of Microsoft Windows and basic office applications.
Type at least 35 words per minute.
Demonstrate reliability, attention to detail, and punctual attendance.
Be willing and available to work one weekend day per week, Saturday or Sunday, and assigned holidays.
Have a high school diploma or GED and be at least 18 years old.
Be a Tennessee resident.
Use a computer running Windows 11 or higher with at least 1 GB of space; Apple/Mac products, Chromebooks, and tablets are not compatible.
Have a direct, wired Ethernet connection; Wi-Fi, cellular hotspots, DSL, satellite, and dial-up connections are not permitted for primary use.
Have internet speeds of at least 50 Mbps download and 10 Mbps upload.
Use a wired USB headset with a microphone.
Have a screen with a minimum resolution of 1600×900.

Nice To Haves

Fluency in a second language, especially Spanish.
Six months of call center, customer service, or retail experience.
One or more years of customer service experience.
Some college or a post-secondary degree.
A dual-monitor setup is highly recommended.

Responsibilities

Handle incoming calls efficiently while maintaining a warm, positive, empathetic, and supportive tone.
Serve as the professional initial point of contact for potential clients seeking legal assistance.
Accurately document caller information, promptly relay urgent messages, and transfer calls to the appropriate departments or personnel.
Navigate the company’s internal call-management software to address caller inquiries.
Meet and exceed performance indicators, schedule-adherence expectations, and quality-assurance metrics.
Communicate effectively with peers, team leaders, and management.