Intake Specialist - Remote

Dragonfly Health • , AL

5d • Remote

About The Position

Dragonfly Health is hiring a remote Intake Specialist to provide first-level support to homecare agencies, providers, and other customers using the company’s proprietary software applications. The role is a first point of contact for inbound calls and emails, helping customers with common application and order fulfillment issues and ensuring inquiries reach the appropriate resources.

Requirements

• High school diploma or equivalent.
• At least six months of customer-facing experience.
• Strong verbal and written communication skills, including the ability to remain professional, patient, and solution-oriented when assisting frustrated customers.
• Proficiency with Microsoft Office, web-based applications, and accurate data entry.
• Strong problem-solving and organizational skills, with the ability to manage multiple requests, follow established procedures, and take ownership of customer issues.
• A proactive, adaptable approach to learning new systems and collaborating in a fast-paced, customer-focused environment.
• Flexibility to accommodate established work schedules and potential on-call rotations, which may include overnight coverage.

Nice To Haves

• One year of experience in a call center, help desk, technical support, or healthcare environment.
• Familiarity with customer support or ticketing systems.
• Spanish-speaking skills.

Responsibilities

• Serve as the first point of contact for inbound calls and emails from homecare agencies, providers, and other customers seeking assistance with proprietary software applications.
• Provide first-level technical support for common application issues, including login difficulties, password resets, system navigation, and basic functionality questions.
• Create, document, and manage support tickets, capturing relevant information accurately and escalating issues to the appropriate teams when necessary.
• Troubleshoot common software and order fulfillment issues and help customers identify solutions.
• Communicate with healthcare partners, internal departments, and technical support teams to coordinate issue resolution, provide updates, and support a positive customer experience.
• Assess customer inquiries, identify appropriate resources or departments, and route requests efficiently.

Benefits

• Competitive pay of $20.00 per hour.
• Comprehensive benefits package, including health, dental, and vision coverage, PTO, sick time, and a 401(k) with matching.
• Growth opportunity and career advancement.
• Agile and adaptable team culture.
• Innovative and revolutionary technology solutions.
• Opportunity to provide quality patient care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED