Intake Specialist I (IN / Remote)

FreedomCare•Holtsville, NY

4d•$19 - $23•Hybrid

About The Position

FreedomCare is a healthcare company that supports patients across the U.S. and helps them choose caregivers to provide care in their homes. The Intake Specialist I works with patients and caregivers to explain the application and enrollment process, coordinating with patients’ Case Managers and internal teams to help enroll clients in the SFC program efficiently. The role provides customer service and support to ensure clients receive needed care. FreedomCare provides in-house training and ongoing career development opportunities. This is a hybrid position requiring work from the Indianapolis, Indiana office three times per week. The role involves handling prospective client and caregiver inquiries, managing open cases through enrollment, coordinating authorizations, working across systems and portals, and maintaining enrollment records and communications.

Requirements

Experience in a high-volume inbound and outbound call environment.
Motivation to help patients and caregivers and drive to exceed open case targets and metrics.
Poise and patience when dealing with clients.
Excellent written and verbal communication skills, including the ability to resolve issues over the telephone.
Computer proficiency, strong typing skills, and ability to use technology to identify, research, and solve customer issues.
Keen attention to detail, a metrics-driven approach, and excellent time-management skills.
High empathy and ability to work collaboratively as a team player.
Flexibility and openness as the role and responsibilities may change or evolve.

Nice To Haves

Two or more years of relevant experience in a similar position.
Healthcare or startup experience.
Bilingual ability in Spanish or other languages.

Responsibilities

Ensure a seamless, complete, and effective enrollment process for prospective clients entering the SFC program.
Serve as the initial point of contact for calls from prospective clients, caregivers, and pending enrollees.
Manage a high open caseload until the enrollment process is complete.
Consistently meet monthly completed Start of Care (SOC) targets.
Provide exceptional customer service and a positive experience for potential patients and caregivers.
Communicate regularly with Case Management agencies regarding patient authorizations.
Navigate multiple systems and portals to determine eligibility and obtain authorization.
Regularly achieve monthly new enrollee goals.
Maintain data input, scheduling, and document uploading, and initiate patient enrollment confirmation or rejection communications.