Remote Intake Specialist (Legal Services)

Alert Communications • Tucson, AZ

3d • Remote

About The Position

Alert Communications is seeking empathetic, detail-oriented, and dependable professionals to join its team as part-time remote Intake Specialists. The role is the initial point of contact for people reaching out to partner law firms, often during stressful or life-changing situations. The specialist conducts structured intake interviews, evaluates and qualifies potential-client inquiries, captures accurate case details, and helps provide a smooth onboarding experience from the first interaction.

The position is remote and limited to Arizona residents, excluding Flagstaff. Candidates must have a quiet, private, secure workspace and meet the stated internet and equipment requirements. Shifts are part-time, with various schedules available; employees must work at least one weekend day and assigned holidays. Alert Communications provides remote onboarding and paid training.

Requirements

• Must currently reside in Arizona, excluding Flagstaff.
• Ability to work part-time shifts, including at least one weekend day (Saturday or Sunday) and assigned holidays.
• Prior experience in customer service, call centers, client onboarding, sales, or hospitality.
• Strong computer literacy and ability to switch between software applications quickly.
• Minimum typing speed of 35 words per minute.
• Active listening, high emotional intelligence, acute attention to detail, strong problem-solving abilities, and reliability.
• A quiet, fully private, secure workspace free from background noise and distractions during working hours.
• High-speed fiber or cable internet connection only, with minimum speeds of 50 Mbps download and 10 Mbps upload; Wi-Fi, cellular hotspots, DSL, satellite, and dial-up are prohibited.
• Internet connection must be direct via an Ethernet cable plugged into the modem or router; a speed test may be required during the interview process.
• Desktop PC or laptop running Windows 11 or higher with 1 GB of storage space; Apple/Mac products, Chromebooks, and tablets are not compatible.
• Dedicated wired USB headset with a microphone.

Nice To Haves

• Experience in legal, insurance, or medical intake industries.
• Fluency in both Spanish and English.

Responsibilities

• Answer incoming calls, live chats, and web inquiries for partner law firms with professionalism and empathy.
• Conduct structured legal intake interviews to gather case details, screen leads against firm-specific criteria, and assess client needs.
• Record call notes, complete digital intake questionnaires, and enter details accurately and quickly across multiple software platforms.
• Navigate multiple computer systems, software applications, and script databases while maintaining an engaging call presence.
• Represent partner law firms as a professional and polished extension of their teams.

Benefits

• Comprehensive remote onboarding and structured paid training.
• Supportive team culture that values work-life balance and internal growth opportunities.
• Opportunity to assist people in need during crucial legal situations.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed