Remote Intake Specialist (Legal Services)
About The Position
Alert Communications is hiring a part-time Remote Intake Specialist to serve as an initial point of contact for people contacting partner law firms. The role involves empathetic, structured intake interviews; gathering and accurately recording case details; screening and qualifying prospective client inquiries according to firm-specific criteria; and supporting a seamless onboarding experience. Specialists communicate with callers and online inquirers while representing partner law firms professionally and navigating multiple software systems. The position is remote and limited to Texas residents. Employees must have a quiet, private, secure workspace and meet specified internet, computer, and headset requirements. Part-time shifts are available, with work required on at least one weekend day and assigned holidays. Alert Communications provides remote onboarding and paid training.
Requirements
- Must currently reside in Texas.
- Ability to work part-time shifts, including at least one weekend day (Saturday or Sunday) and assigned holidays.
- Prior experience in customer service, call centers, client onboarding, sales, or hospitality.
- Strong computer literacy and ability to switch quickly between software applications.
- Minimum typing speed of 35 words per minute.
- Active listening, high emotional intelligence, attention to detail, problem-solving ability, and reliability.
- A quiet, fully private, secure workspace without background noise or distractions during working hours.
- High-speed fiber or cable internet only, with minimum speeds of 50 Mbps download and 10 Mbps upload; Wi-Fi, cellular hotspots, DSL, satellite, and dial-up are prohibited. A speed test is required during the interview process.
- Internet connection must be direct via an Ethernet cable plugged into the modem or router.
- Desktop PC or laptop running Windows 11 or higher with 1 GB of storage space; Apple/Mac products, Chromebooks, and tablets are not compatible.
- Dedicated wired USB headset with a microphone.
Nice To Haves
- Experience in legal, insurance, or medical intake industries.
- Fluency in both Spanish and English is highly desired and strongly preferred.
Responsibilities
- Answer incoming calls, live chats, and web inquiries on behalf of partner law firms with professionalism and empathy.
- Conduct structured legal intake interviews, gather case details, and screen and qualify leads using firm-specific criteria.
- Accurately log call notes, complete digital intake questionnaires, and record details across multiple software platforms.
- Navigate multiple computer systems, software applications, and script databases while maintaining an engaging call presence.
- Represent partner law firms as a professional extension of their teams.
Benefits
- Comprehensive remote onboarding and structured paid training.
- Supportive team culture that values work-life balance and internal growth opportunities.
- Opportunity to assist people in need during crucial legal situations.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
