Remote Legal Intake Representative

Legal Intake Professionals • Nashville, TN

14h • Remote

About The Position

Legal Intake Professionals (LIP) is hiring a remote Legal Intake Representative for Tennessee residents. The representative is the first point of contact for people seeking legal assistance and handles a high volume of inbound calls with empathy, professionalism, and attention to detail. The role involves asking callers thoughtful questions, gathering and documenting key information, and routing inquiries to the appropriate department. Prior customer service or call center experience is an asset but is not required; comprehensive paid training is provided.

The position requires candidates to use personal equipment that meets the stated technical requirements during an initial introductory period. Company-issued hardware is provided after successful completion of that period. The employee-owned company offers an Employee Stock Ownership Plan and a benefits package that includes health coverage, paid time off, retirement savings with company matching, life insurance, and legal assistance programs. A waiting period may apply to benefits.

Requirements

• Excellent verbal and written communication, including strong diction, grammar, and spelling.
• Warm, professional manner demonstrating empathy, active listening, and genuine care.
• Fast, accurate typing skills.
• Working knowledge of the Microsoft Windows environment and basic office applications.
• Reliable work ethic, punctuality, and dependable attendance.
• A workspace with Windows 11 or higher; Apple/Mac products, Chromebooks, and tablets are not compatible.
• At least 1 GB of available space.
• A direct, wired Ethernet connection; Wi-Fi, cellular hotspots, DSL, satellite, and dial-up connections are not permitted for primary use.
• Internet speeds of at least 50 Mbps download and 10 Mbps upload.
• A wired USB headset with a microphone.
• A screen with a minimum resolution of 1600×900.
• Must be a Tennessee resident.

Nice To Haves

• Prior customer service or call center experience.
• Fluency in a second language, especially Spanish.
• A dual-monitor setup is highly recommended.

Responsibilities

• Serve as the primary professional first point of contact for potential clients seeking legal assistance.
• Conduct empathetic, thorough calls to gather context, missing details, and background information.
• Accurately document inquiries in intake management systems, maintaining high standards for spelling, grammar, and detail.
• Multitask between phone calls and internal systems to route inquiries to the correct department.
• Arrive on time and be prepared for scheduled shifts to support clients and team members.

Benefits

• Employee Stock Ownership Plan (ESOP) with a stake in company profits and long-term financial growth.
• Medical, dental, and vision coverage options.
• Paid time off.
• 401(k) retirement plan with company matching contributions.
• Employer-provided life insurance.
• Legal assistance programs for the employee and household; waiting period may apply.
• Comprehensive paid training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed