Full-Time Remote Legal Intake Representative

Legal Intake Professionals•Nashville, TN

1d•Remote

About The Position

At Legal Intake Professionals (LIP), we believe that every client journey begins with compassion, clarity, and exceptional service. As a Legal Intake Representative, you will serve as the crucial first line of contact for individuals reaching out during pivotal moments in their lives. In this vital remote role, you will be the voice and face of our company's values by managing a high volume of inbound calls with empathy, poise, and meticulous attention to detail. You will engage with callers, ask thoughtful and probing questions, and accurately capture essential details to set our clients up for success. We are seeking dynamic, personable, and articulate individuals who are genuinely passionate about advocating for others. While prior customer service or call center experience is a wonderful asset, it is not required. We provide comprehensive, paid training to ensure you have all the tools, knowledge, and confidence needed to excel from day one.

Requirements

Exceptional verbal and written communication abilities including strong diction, flawless grammar, and precise spelling.
A warm, professional tone of voice that naturally conveys empathy, active listening, and genuine care.
Fast, accurate typing skills with a comfortable working knowledge of Microsoft Windows environment and basic office applications.
Strong work ethic, exceptional punctuality, and a consistent record of accomplishment of dependable attendance.
Must run Windows 11 or higher (Apple/Mac products, Chromebooks, and tablets are not compatible with our systems.) and have at least 1GB of space.
A direct, wired Ethernet connection is required. Wi-Fi, cellular hotspots, DSL, satellite, or dial-up connections are strictly prohibited for primary use.
Minimum internet speeds of 50 Mbps download and 10 Mbps upload.
A wired USB headset equipped with a microphone.
A screen with a minimum resolution of 1600X900.

Nice To Haves

Prior customer service or call center experience.
Fluency in a second language, especially Spanish.
A dual monitor set up is highly recommended to easily navigate multiple systems simultaneously.

Responsibilities

Act as the primary, highly professional initial point of contact for potential clients seeking legal assistance.
Lead empathetic, thorough conversations with callers to gather necessary context, missing details, and vital background information.
Document complex inquiries into our intake management systems quickly and accurately, maintaining high standards for spelling, grammar, and detail.
Multi-task seamlessly between phone calls and internal systems to route inquiries to the correct department.
Consistently arrive on time and be fully prepared for scheduled shifts to ensure continuous support for our clients and their team members.