Legal Intake Specialist

Shook and Stone CHTD • Las Vegas, NV

3d • $83,200 • Hybrid

About The Position

The Legal Intake Specialist is the firm's first point of contact with prospective personal injury and workers' compensation clients, guiding them from initial inquiry through signed representation. The role blends people skills with a results focus: responding to emotional callers with care, gathering complete information for attorney review, and guiding qualified prospects to a confident decision. Competitive base pay is paired with a performance-based incentive program, with total annual compensation of $83,200 possible through uncapped incentive potential.

Requirements

• High school diploma or equivalent required
• Comfort in a goal-oriented environment, with the drive to help callers reach a decision
• Empathy and patience with callers who may be in pain, stressed, or overwhelmed
• Ability to build trust quickly and guide a caller to a confident decision
• Strong computer skills
• Ability to maintain confidentiality and handle sensitive information with discretion
• Weekend availability is required
• Ability to sit and work at a computer with a headset for extended periods
• Ability to communicate clearly by phone and other mediums
• Regular, punctual attendance

Nice To Haves

• associate or bachelor's degree preferred
• Bilingual in Spanish preferred
• Previous experience in customer service, administrative, education, or healthcare setting preferred
• Experience in hospitality, restaurants, serving, bartending, hotels, customer service, sales, or other people-focused positions can be excellent preparation for this role.
• No prior legal experience is required.

Responsibilities

• Serve as the first point of contact for prospective clients across phone, live chat, web forms, and walk-ins, providing information about the firm's services and answering preliminary questions
• Guide qualified callers to a decision, ideally on the first call, by building rapport, gathering the facts, and answering questions with patience and care
• Run a structured, multi-touch follow-up cadence (call, text, email) through to a signed agreement or a documented disqualification
• Send, track, and close out e-signature fee agreements
• Resolve client concerns promptly, maintaining a professional and empathetic demeanor in every interaction
• Track first-call close rate, overall conversion rate, and other intake KPIs, and report progress against team goals
• Gather complete client information through structured intake forms and interviews, and enter it accurately into the firm's CRM/case management system (SmartAdvocate)
• Maintain accurate, confidential client records and required file documentation
• Ensure all intake documentation complies with applicable legal and regulatory requirements
• Schedule client appointments and attorney follow-ups, coordinating with marketing and client service to keep the handoff seamless
• Support the team with general office duties and special projects as assigned

Benefits

• Competitive base pay is paired with a performance-based incentive program, with total annual compensation of $83,200 possible through uncapped incentive potential.
• Free employee-only coverage for Medical, Dental, Vision, and Life Insurance
• Option to purchase Long-term & Short-term Disability coverage
• 401(k) Retirement plan with employer match (available once eligible)
• Supportive, collaborative work culture with quarterly team events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED