Seasonal Guest Services - Maggie Daley Park
About The Position
Maggie Daley Park is seeking enthusiastic, guest-focused individuals to join our Seasonal Guest Services Staff for the winter ice-skating season. In this role, you’ll help create a fun, safe, and memorable experience for all visitors to the Ice-Skating Ribbon. Working under the direction of the Guest Services Leader, you’ll assist off-ice operations, support special events, and ensure excellent service is delivered throughout the guest experience. Maggie Daley Park is open 7 days a week in all types of weather. Rain, Snow and Sunshine. All Applicants need to be extremely reliable, dedicated and punctual. References will be checked.
Requirements
- Excellent communication and interpersonal skills
- Expert knowledge in all types of sizing for hockey and figure skates, familiar with European Sizes. Ability to swap out sizes quickly without assistance
- Expert Ability to tie and lace skates quickly
- Expert Ability to use technology to check in participants
- Expert Ability to clearly and quickly explain to patrons the online reservation process
- Expert Ability to multi-task and maintain a friendly tone during chaotic busy times
- Commitment to delivering an inclusive and welcoming experience for all guests
- Ability to work in the cold and warm weather conditions
- AED/CPR Certified
- Reliable Transportation, in all types of weather.
Nice To Haves
- Previous experience in customer service, recreation, or events is preferred
Responsibilities
- Greet guests warmly and provide friendly, professional assistance.
- Share information about rink rules, skate rentals, park programs, and events.
- Encourage safe behavior and enforce rink policies.
- Report any incidents, injuries, or unsafe conditions to supervisors immediately.
- Fit, distribute, and collect rental skates and helmets.
- Maintain cleanliness and organization of the rental area and equipment.
- Sanitize skates and gear as needed between uses.
- Help keep warming tents, locker areas, and common spaces clean and inviting.
- Manage lines, direct guest traffic, and promote efficient flow throughout the facility.
- Assist with group activities, themed skate nights, and other park programming.
- Contribute to a festive and inclusive atmosphere during special events.
- Complete other job responsibility and duties as assigned.
Benefits
- Paid Leave Accrual
- Sick Time Accrual
- 401(k) eligibility upon meeting program requirements
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
