Seasonal Guest Services Assistant

Tommy's • Holland, MI

12d • Onsite

About The Position

Tommy’s is seeking a Seasonal Guest Services Assistant to process and fulfill online gift card orders during its busiest season. The role works closely with the Guest Services team to manage daily order volume and ensure orders are complete and accurate. This part-time, temporary position runs approximately from late November through mid-January.

The position operates primarily indoors in a professional office environment, with limited to no travel expected. The assistant will provide general administrative support to the Guest Services department as needed. Office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.; Guest Services hours are Monday through Sunday, 8:00 a.m. to 5:00 p.m. The role requires Monday-through-Friday availability with flexible hours.

Tommy’s Express is a national car wash and car care franchise. Tommy’s Express Operations manages corporately owned locations, while Tommy Car Wash Systems provides equipment and related services. Together, Tommy’s Express and Tommy Car Wash Systems make up the Tommy’s Corporate brand, headquartered in Holland, Michigan.

Requirements

• Strong attention to detail and accuracy.
• Dependability, punctuality, and ability to work independently.
• Organized and comfortable managing repetitive tasks.
• Technical savvy and proficiency in Microsoft Office.
• Excellent written and oral communication skills.
• Process-oriented, collaborative, and able to communicate and manage well at all organizational levels and across departments.
• Adaptable, with strong problem-solving and critical-thinking skills and the ability to exercise good judgment and make sound data-backed decisions.
• Prioritizes customer care and demonstrates a positive can-do attitude.
• Availability Monday through Friday with flexible hours.
• Ability to work and commute in all weather conditions.
• Ability to communicate, listen, detect, converse, discern, convey, express oneself, and exchange information effectively.
• Ability to walk, bend, twist, turn, stoop, climb steps, reach with hands, and use hands and fingers.
• Ability to work in a fast-paced, multitasking environment.
• Ability to move about inside the office to access standard office equipment.
• Ability to constantly operate a computer and office productivity machinery, such as a keyboard, copy machine, and printer.
• Ability to remain stationary for more than 50% of the time, alternating between sitting and standing.
• Ability to move and lift up to 30 pounds.

Nice To Haves

• Experience with database systems.

Responsibilities

• Process and fulfill online gift card orders accurately and efficiently.
• Review orders to ensure all information is complete and correct.
• Prepare gift card orders for fulfillment and delivery according to established procedures.
• Help monitor incoming orders and keep up with daily order volume.
• Maintain organized records and follow established order-handling procedures.
• Communicate with the Guest Services team about order questions or issues.
• Provide general administrative support to the Guest Services department as needed.
• Perform other duties as assigned; duties and responsibilities may change at any time with or without notice.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed