Seasonal Guest Services Coordinator

Natural Retreats•Park City, UT

3d•Onsite

About The Position

Natural Retreats is hiring a Seasonal Guest Services Coordinator for its Park City, Utah team. The role ensures guests have accurate information and that homes are guest ready. Guest Services personnel serve as a primary point of contact for guests upon arrival and throughout their stay. Compensation is $22.00 per hour. This is a full-time, seasonal position. Hours may be flexible and inconsistent, including evenings or on-call work. Weekends and holidays are generally busy with guest arrivals and departures and are considered working days. Exact daily schedules may vary and change; the company encourages team members to take two days off per week where possible. This safety-sensitive position requires passing a pre-employment five-panel non-THC drug test. The hiring process also includes a background check, which may include criminal and motor vehicle records.

Requirements

High school diploma or equivalent.
Valid driver’s license and good driving record; the role involves operating company vehicles.
Ability to pass pre-employment testing, which may include drug testing and background screening.
Proficiency in Microsoft Office Suite and ability to learn new software programs.
Strong organizational skills.
Keen attention to detail.
Excellent verbal and written communication skills.
Ability to work independently and as part of a team.
Outstanding customer service skills.
Effective time management and ability to prioritize and execute tasks in a fast-paced environment.
Ability to lift up to 25 pounds and remain active for up to 80% of the workday.
Flexibility with working hours, including weekends and holidays; schedules may include inconsistent, evening, or on-call hours.
Must pass a pre-employment five-panel non-THC drug test upon hire.
Consent to undergo a pre-employment background check, which may include criminal and motor vehicle records.

Nice To Haves

Experience in hospitality, property management, and/or hotels.

Responsibilities

Promote Park City Natural Retreats, other Natural Retreats locations, and services as a brand ambassador.
Provide excellent customer service throughout guests’ stays, from arrival through departure.
Communicate with guests and owners by phone and electronically.
Schedule guest arrangements with preferred vendors.
Inspect homes before guest arrivals to ensure they meet Natural Retreats’ standards.
Inspect homes after guest departures using the Breezeway system, document and report damage in coordination with the General Manager and Assistant General Manager.
Assist with office administration and other duties assigned by management.
Report guest incidental charges, such as lost keys, phone use, and deliveries, to the Assistant General Manager and/or General Manager.
Maintain open, honest, and timely communication with the onsite team, other departments, and supporting offices.
Keep the front desk work area clean and uncluttered.
Maintain detailed knowledge of property inventory, locations, and amenities.
Prepare check-in packets for arrivals as needed.
Ensure homes are guest ready, process maintenance and housekeeping work orders, and follow up to confirm completion.
Follow Natural Retreats US, LLC policies, procedures, and processes.
Perform other duties as assigned.