Coordinator, Guest Services

NASCAR•Daytona Beach, FL

About The Position

Daytona International Speedway seeks a Coordinator, Guest Services to support an exceptional guest experience by coordinating nonprofit organization volunteers, event staffing, equipment, transportation, vendor services, and administrative activities for Guest Services and other departments. The role contributes to major racing events and year-round venue operations, working across volunteer coordination, staffing, transportation, equipment, and operational logistics. The Coordinator serves as the Nonprofit Organization Supervisor and provides supervision for Tours staff, Crew Chiefs, Tram Maintenance, and Support personnel. The position also supports the Guest Services Desk, employee hiring and training, vendor and vehicle administration, event accessibility, workers’ compensation coordination, budgeting, and event reporting. Regional travel and flexible work hours are required as needed.

Requirements

Bachelor’s degree in sport management, event management, or a related field.
One to two years of related experience and/or training, or an equivalent combination of education and experience.
Event management experience, preferably within the sports industry.
Demonstrated employee supervision experience, preferably with event-day staff.
Proficiency with Microsoft applications and web-based programs.
Strong verbal, written, and listening skills, including the ability to prepare reports and correspondence, interpret operating procedures, and communicate effectively with guests, vendors, volunteers, and employees.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Sound judgment, problem-solving skills, and attention to detail.
Basic mathematical skills to support payroll, expense tracking, invoices, and budget activities.
Commitment to customer service, professional conduct, and representing Daytona International Speedway positively.
Availability to work flexible hours, including evenings, weekends, holidays, and occasional extended shifts.
Ability to travel regionally as needed.
Ability to work outdoors in all weather conditions and stand and walk for extended periods during events.
Ability to perform duties involving sitting, reaching, handling equipment, climbing, balancing, stooping, kneeling, crouching, and crawling.
Ability to frequently lift and/or move more than 50 pounds.
Vision sufficient to perform assigned duties, including close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Event management experience within the sports industry.
Employee supervision experience with event-day staff.

Responsibilities

Recruit and maintain relationships with nonprofit organization volunteer groups; coordinate their required documentation, contracts, credentials, and post-event payments.
Assist with preparing training materials for Guest Services Fan Crew members and nonprofit organization volunteers.
Coordinate social media and radio advertising for hiring events and nonprofit organization recruitment.
Use ABI MasterMind to replicate events, schedule staff, track labor costs, and process payroll for event employees.
Provide supervision for Tours staff, Crew Chiefs, Tram Maintenance, and Support personnel.
Assist at the Guest Services Desk in the Daytona International Speedway Ticket and Tours Lobby.
Prepare post-event summaries for management following major events.
Coordinate radios, golf carts, apparel, and other event equipment and supplies.
Coordinate vehicle vendor pricing, contracts, certificates of insurance, vehicle trade valuations, ticket trades, and vehicle pickup and return schedules.
Track vehicle registrations, license plates, service, and repairs; coordinate with Transportation and the DMV to keep registrations current.
Maintain the toll authority account and monitor available funds.
Prepare vendor contracts, statements of work, invoices, and payment requests, coordinating legal review as needed.
Prepare and submit expenses and outstanding invoice information for monthly accruals.
Assist with hiring-event paperwork and HR documentation and processing for full-time and part-time employees.
Request permits for ADA carts and help ensure event operations follow established ADA guidelines.
Serve as the workers’ compensation liaison.
Coordinate show car appearances and special vehicle and transportation moves.
Assist the Director with the annual operating budget and prepare supporting documentation for smaller-event billbacks.
Partner with the Tours Manager to develop the annual modified tour schedule.
Participate in employee training sessions and travel regionally as needed.
Perform other duties as assigned.