Guest Services Coordinator - Costick

City of Farmington Hills • Farmington Hills, MI

18h

About The Position

Oversee the day-to-day operations of the Costick Activity Center front desk. Prepare daily cash reports, maintain records, and coordinate with other departments within Special Services. Provide excellent customer service to patrons in person, by email, and over the phone. Work directly with Adults 50 or Better staff at the Costick Activity Center. Register classes and programs and update membership cards using the Rec Track system. Assist with parties, special events, and services. Perform other duties as assigned.

Requirements

• Some experience working with the public, especially older adults.
• Excellent telephone and customer service skills.
• Ability to multitask, attend to details, and demonstrate good organizational skills.
• Ability to work well individually and as part of a team.

Nice To Haves

• Previous experience as a supervisor.
• High school diploma or equivalent preferred.
• Proficiency in Microsoft Office preferred.

Responsibilities

• Oversee day-to-day operations of the Costick Activity Center front desk.
• Prepare daily cash reports and maintain records.
• Coordinate with other departments within Special Services.
• Provide customer service to patrons in person, by email, and over the phone.
• Work directly with Adults 50 or Better staff at the Costick Activity Center.
• Register classes and programs and update membership cards using the Rec Track system.
• Assist with parties, special events, and services.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED