Guest Services Coordinator

Baylor Scott & White Health • Dallas, TX

3d

About The Position

The Guest Services Coordinator facilitates patient satisfaction by visiting with patients, providing or coordinating communication for non-English-speaking and hearing-impaired patients, and addressing unmet needs. The role works with Baylor Scott & White Health (BSWH) departmental personnel to respond to concerns from patients and guests, supports interpretation and translation needs, meets with international patients as needed, and rounds in Emergency Department reception and patient care areas to communicate policies and procedures, identify patient needs, and provide good customer service.

Requirements

• Associate's degree or two years of work experience above the minimum qualification.
• One year of experience.
• Exceptional conflict-resolution and patient-centered communication skills.
• Exceptional professionalism in customer communication.
• Ability to establish and maintain effective working relationships.
• Ability to focus on important patient and guest details.
• Ability to multitask in a fast-paced environment.

Nice To Haves

• Experience in hospitality, customer service, or customer/patient experience is preferred.
• Proficiency with Microsoft Office software is desired.

Responsibilities

• Work with BSWH departmental personnel to address patient and guest concerns with help, concern, and compassion.
• Assist patients and families with interpretation through American Sign Language, written translation, and verbal language interpretation. This may involve personal interpretation skills, arranging credentialed interpreters through staff, volunteers, or vendors, accessing telephonic vendors, and using conference calls through a language line.
• Meet with international patients as needed to facilitate patient satisfaction.
• Round in Emergency Department reception and patient care areas to communicate Emergency Department policies and procedures, address patient needs, and provide good customer service.

Benefits

• Immediate eligibility for health and welfare benefits, subject to position type and level.
• 401(k) savings plan with dollar-for-dollar match up to 5%.
• Tuition reimbursement.
• PTO accrual beginning Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree