Seasonal Fulfillment and Receiving Support Associate, Downey Stonewood Center
About The Position
As a Seasonal Fulfillment and Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help create a smooth customer experience. You receive and organize merchandise, pick, pack, and retrieve orders from back-of-house storage, and deliver orders curbside. You monitor alerts to ensure Buy Online Pickup In-Store (BOPS) orders are completed on time, while helping keep the stockroom and sales floor efficient. The role includes customer interactions such as greeting shoppers, resolving issues, and delivering orders with care. You help maintain a shoppable store by recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. You also contribute to sales goals, share Loyalty program benefits, organize the stockroom, complete orders, and support the team through collaboration and dependable service. Seasonal colleagues are typically scheduled for 10–20 hours per week. Hours depend on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
Responsibilities
- Receive, tag, and organize merchandise and maintain an orderly stockroom.
- Pick, pack, retrieve, and complete customer orders, including Buy Online Pickup In-Store orders, and monitor alerts to support ready-on-time completion.
- Deliver orders curbside and provide helpful customer service, including greeting customers, listening, and resolving issues.
- Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
- Share Loyalty program benefits, help customers complete their purchases, and work toward sales goals.
- Organize the stockroom and complete end-of-day tasks to prepare the team for the next day.
- Collaborate with colleagues and support store operations and customer satisfaction.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
