Seasonal Fulfillment and Receiving Support Associate, Emerald Square
About The Position
As a Seasonal Fulfillment and Receiving Support Associate, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help ensure a smooth customer experience. You receive and organize merchandise, pick, pack, and retrieve orders from back-of-house storage, and deliver orders curbside. You monitor alerts to complete Buy Online Pickup In-Store (BOPS) orders on time and help keep the stockroom and sales floor running efficiently. The role also includes customer interactions such as warmly greeting shoppers, resolving issues, and delivering curbside orders with care. You contribute to customer satisfaction and store performance through attention to detail, teamwork, operational excellence, selling, and genuine hospitality. Daily work includes reviewing goals and learning about products and promotions; receiving, tagging, and organizing merchandise; assisting customers and fulfilling orders; recovering the sales floor and fitting rooms; updating signs and pricing; restocking and moving merchandise; sharing loyalty program benefits; and organizing the stockroom and completing orders at the end of the day. Seasonal colleagues are typically scheduled 10–20 hours per week, depending on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability and willingness to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Receive, tag, and organize merchandise and maintain an orderly stockroom.
- Pick, pack, and retrieve customer orders from back-of-house storage, and deliver orders curbside.
- Monitor alerts and complete Buy Online Pickup In-Store (BOPS) orders on time.
- Greet customers, listen to their needs, resolve issues, and provide helpful service during in-store and curbside interactions.
- Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
- Share loyalty program benefits, help customers with their purchases, and work toward sales goals.
- Complete orders and organize the stockroom to support the next day's operations.
- Collaborate with colleagues and contribute to a positive customer and team experience.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
