Seasonal Fulfillment and Receiving Support Associate, Holyoke Mall at Ingleside
About The Position
As a Seasonal Fulfillment and Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help ensure a smooth customer experience. Duties include receiving and organizing merchandise, picking, packing, and retrieving orders from back-of-house storage, delivering orders curbside, and monitoring alerts so Buy Online Pickup In-Store (BOPS) orders are ready on time. You also help keep the stockroom and sales floor running efficiently and interact with customers by greeting them, resolving issues, and delivering orders with care. The role combines behind-the-scenes operational support with customer service and selling. Colleagues help prepare the store, review goals and promotions, tag and organize merchandise, maintain shoppable sales floors and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves. They complete and organize orders and the stockroom, share loyalty program benefits, work toward sales goals, and collaborate with colleagues to improve customer and store results. Seasonal colleagues are typically scheduled 10–20 hours per week, depending on business needs and availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability and willingness to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Receive, tag, and organize merchandise and maintain stockroom organization.
- Pick, pack, retrieve, and complete customer orders, including monitoring alerts so BOPS orders are ready on time.
- Deliver orders to customers curbside and provide helpful customer service, including greeting shoppers and resolving issues.
- Maintain a shoppable sales floor and fitting rooms by recovering spaces, updating signs and pricing, restocking merchandise, and supporting merchandise moves.
- Review goals and learn about products and promotions in preparation for the day.
- Share loyalty program benefits, help customers with their needs, and work toward sales goals.
- Collaborate with colleagues and help set the team up for the next day's success.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
