Seasonal Floor Staff

Landmark Theatres•Palo Alto, CA

1d•Onsite

About The Position

Landmark Theatres Floor Staff provide a sophisticated entertainment experience through customer service. Under general supervision of the Management Team, staff may be scheduled to work in the Box Office, Concession, Usher, or Kitchen as staffing needs require. This is an hourly, temporary seasonal position expected to run through January 31, 2027, and is not expected to continue beyond the seasonal business need. Employees may reapply for future seasonal openings, subject to business needs and available positions. The role is onsite and requires availability during nights, weekends, and holidays.

Requirements

Must be at least 16 or 18 years old.
Commitment to exceptional customer service and ability to interact with the public.
Good verbal communication skills.
Accurate cash-handling and math skills.
Availability during peak business hours, including nights, weekends, and holidays.
Ability to work in a fast-paced environment and independently.
Ability to lift 50 pounds and stand for long periods.
Ability to comply with attendance and dress-code policies.
Ability to operate concession and kitchen equipment.

Responsibilities

Greet and welcome customers, provide friendly and efficient service, answer questions, and resolve customer concerns.
Assist customers with movie and seat selection, provide general theatre information by phone, and explain film amenities.
Use the point-of-sale system to process transactions and payments accurately.
Maintain the accuracy of cash drawers, passes, vouchers, refunds, exchanges, and inventory.
Check and update marquees and displays.
Issue and assist customers with hard-of-hearing and closed-caption devices, including in-theatre setup.
Suggest and upsell concession items during customer transactions.
Operate and maintain concession and kitchen equipment; perform daily opening and closing duties in assigned areas.
Receive and put away deliveries and stock.
Follow applicable city, state, and federal food-safety and alcohol-service laws.
Make auditorium announcements, including greetings, promotions, and safety information.
Maintain cleanliness in lobbies, auditoriums, restrooms, and back-of-house areas, and provide light janitorial support.
Help customers locate their assigned seats and ensure customers have appropriate tickets and are directed to the correct auditorium.
Check auditoriums for picture and sound quality, temperature, disruptive behavior, and suspicious activity.
Report safety and security concerns to management, such as trip hazards, lights out, and broken seats.