Seasonal Event Technician (Audio Visual) | Full-Time | Oct 2026 - May 2027 | 1 Hotel South Beach

Encore Global•Miami Beach, FL

16d•Onsite

About The Position

The Seasonal Event Technician is responsible for setting up and operating basic, small-scale audiovisual systems in a hospitality environment while ensuring customer satisfaction. The role includes accurate and timely setup, operation, and breakdown of audiovisual equipment, support for clients during events, and troubleshooting equipment and software issues. The position reports to an Operations Manager, Operations Director, or Director of Event Technology. This is a seasonal full-time Audio-Visual Technician position at 1 Hotel South Beach, with an anticipated end date of May 2027. The role includes full-time benefits, overtime, and hands-on training to support career growth and advancement. Based on business needs and individual performance, the team member may be eligible to reapply for future opportunities. Work takes place in a hotel or convention-center environment, with moderate exposure to outdoor temperatures, dirt, sand, and/or dust. Conditions range from moderately quiet to noisy. The role uses high-end audiovisual equipment and electrical components, involves exposure to heights via lifts and ladders, and may require work at multiple hotel locations. Hours may be irregular and include on-call status, days, evenings, weekends, and holidays. Team members must follow appearance guidelines set by Encore for the hotel or area.

Requirements

High school diploma required.
External applicants must meet or validate and complete all training and certifications required for the position within 60 days of the start date.
Internal applicants must meet or complete training and certification requirements determined by Encore’s Global Learning Training Program for their current position and the position they are applying to.
A valid driver’s license is required for team members who may operate Company vehicles.
Additional DOT requirements may apply.
Must be able to lift 50 pounds.
Must be able to meet the stated physical demands of the job, with reasonable accommodations available for individuals with disabilities.

Nice To Haves

Associate’s degree preferred.
One year of customer service or hospitality experience preferred.
One year of audiovisual experience or equivalent experience in an educational environment preferred.

Responsibilities

Set up, operate, and break down basic audiovisual equipment accurately and on time to ensure events are executed flawlessly.
Strive to exceed the expectations and needs of internal and external customers.
Maintain positive client relationships through effective communication.
Meet with guests on site to confirm their needs are met and equipment is set up and working properly.
Monitor events and check in with customers throughout the day.
Understand and foster the hotel-client relationship.
Troubleshoot and resolve equipment and software issues, handling challenges and changes promptly and professionally.
Follow company processes and procedures, and complete systems entries and paperwork accurately.
Use equipment sheets to determine equipment scheduled for setup and strike.
Coordinate with other staff and outside vendors regarding equipment.
Increase revenue through floor up-selling techniques.
Work with clients to finalize invoices.
Complete order entries in Navigator as needed.