Seasonal Customer Service Coordinator
Talent Acquisition Team•Arcola, IL
About The Position
The Seasonal Customer Service Coordinator is the point of contact for matters specific to assigned customers and independent sales professionals, helping ensure successful graduations. Reporting to the Customer Service Supervisor, the coordinator builds and maintains relationships with customer decision-makers and external independent sales professionals. The role serves as a liaison among Customer Service Specialists, Sales Representatives, customers, and internal production, distribution center, and shipping managers. The position is based in Arcola and pays $20 per hour.
Requirements
- Proven ability to communicate effectively across all levels of an organization.
- Ability to orchestrate resources to achieve a desired outcome.
- Effective problem-solving skills and ability to maintain composure and a positive attitude in demanding circumstances.
- Ability to manage multiple projects while paying strict attention to detail.
- Experience delivering solutions based on customer needs.
- Ability to communicate and influence credibly and effectively at all organizational levels.
- Excellent listening, problem-solving, written, and verbal communication skills.
- Experience with account management software and Office Suite.
- Ability to work long hours during peak season, sit at a computer for 8–12 hours per day five days a week, type, perform basic office tasks, and speak clearly and audibly in English on the telephone.
Nice To Haves
- Bachelor’s degree or higher preferred.
Responsibilities
- Act as a liaison between Customer Service Specialists, Sales Representatives, customers, and internal production, distribution center, and shipping managers.
- Assist Customer Service Specialists with managing contracts and relationships to maximize company profit while maintaining customer goodwill and long-term commitment.
- Serve as a product-line expert and advisor to Independent Sales Professionals and their staff.
- Act as the point of contact for matters specific to assigned customers and Independent Sales Professionals.
- Ensure timely and accurate delivery of products according to customer needs.
- Serve on cross-functional teams, representing the needs of customers and independent sales professionals.
- Assist with tracking key account metrics.
- Handle requests or issues delegated by Customer Service Specialists and support escalations as needed.
