Seasonal Customer Service Coordinator
About The Position
The Seasonal Customer Service Coordinator serves as a point of contact for assigned customers and independent sales professionals, building and maintaining relationships with customer decision-makers and external sales partners. Reporting to the Customer Service Supervisor, the coordinator supports Customer Service Specialists and sales professionals in ensuring successful graduations. The role acts as a liaison among Customer Service Specialists, Sales Representatives, customers such as school administrators and bookstore managers, and internal production, distribution center, and shipping managers. The coordinator supports contract and relationship management, advises on product lines, helps ensure timely and accurate product delivery, represents customer and sales-professional needs on cross-functional teams, tracks key account metrics, and assists with delegated requests and escalations. Herff Jones is an Indianapolis-based provider of graduation and educational products and services, including class rings and jewelry, caps and gowns, diplomas and announcements, and motivation and recognition programs. The company has a nationwide network of more than 1,400 employees and sales partners and has served the education community for more than 100 years.
Requirements
- Proven success communicating effectively across all levels of an organization.
- Demonstrated ability to orchestrate resources toward a desired outcome.
- Effective problem-solving skills and ability to maintain composure and a positive attitude in demanding circumstances.
- Ability to manage multiple projects while paying strict attention to detail.
- Experience delivering solutions based on customer needs.
- Excellent listening, problem-solving, written, and verbal communication skills.
- Experience with account management software and Microsoft Office Suite.
- Ability to work long hours during peak season.
- Ability to sit at a computer for 8–12 hours per day, five days a week.
- Ability to type on a keyboard and perform other basic office tasks.
- Ability to speak clearly and audibly in English on the telephone.
Nice To Haves
- Bachelor’s degree or higher preferred; equivalent work experience of 3–5 years is also accepted.
Responsibilities
- Serve as the point of contact for assigned customers and independent sales professionals.
- Build and maintain relationships with customer decision-makers and external independent sales professionals.
- Act as a liaison among Customer Service Specialists, Sales Representatives, customers, and internal production, distribution center, and shipping managers.
- Assist Customer Service Specialists in managing contracts and relationships to maximize company profit while maintaining customer goodwill and long-term commitment.
- Serve as a product-line expert and advisor to independent sales professionals and their staff.
- Ensure timely and accurate delivery of products according to customer needs.
- Represent customer and independent sales professional needs on cross-functional teams.
- Assist with tracking key account metrics.
- Assist with requests or issues delegated from Customer Service Specialists and handle escalations as needed.
