Seasonal Customer Experience Rep

Enterprise•Tampa, FL

3d•Onsite

About The Position

Enterprise Mobility’s National/Alamo brands are hiring a Seasonal Customer Experience Representative at Tampa International Airport. The role provides friendly, efficient customer transactions and offers company-approved services and products to support a positive customer experience. It also facilitates rental and return transactions by verifying and documenting required driver information. This is a full-time seasonal position paying $20.00 per hour, with a consistent 40-hour workweek. Seasonal employees may work for up to 150 days during a defined season and must have a six-month break in service at the end of the season before returning as a seasonal employee. Candidates must be able to work one of the listed schedules, subject to religious-observation accommodation.

Requirements

Must be at least 18 years old.
High school diploma or GED required.
At least 2 years of customer service or sales experience in retail, guest services, or administrative support.
Valid driver's license with no more than 2 moving violations and/or at-fault accidents on the driving record within the past 3 years.
No drug- or alcohol-related convictions on the driving record within the past 5 years, including DUI/DWI.
Must be authorized to work in the United States and must not require company sponsorship for work authorization now or in the future.
Must be able to work one of the listed schedules, apart from religious observation.

Responsibilities

Meet and greet customers in a professional, friendly, and timely manner.
Provide efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services.
Use company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Offer directions, maps, local area information, and appropriate service information to assist customers.
Answer incoming calls about reservations, rate quotes, and general questions, and provide information and resolution for customers, other branches, and vendors.
Place outgoing calls for callback management and other assigned purposes.
Help assess the condition of rental vehicles upon return.
Notify management of known customer problems, vehicle problems, and required vehicle maintenance.
Build knowledge and skills and pursue on-the-job training, development opportunities, and company-sponsored classroom training.
Perform miscellaneous and backup job-related duties as assigned.
Seek to improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.