Customer Experience Rep II
About The Position
Customer Experience Representatives II support the Facial Aesthetics Samples department. They receive calls from health care providers, internal sales, and administrative personnel to check sample eligibility and process sample request forms for the Allergan Aesthetics business. Representatives handle inbound and outbound call inquiries, process transactions, and serve as subject matter experts as needed. They address order status, sample eligibility, and issues that may prevent orders from shipping. Under general supervision, they process internal and external customer requests in a timely, accurate, and professional manner, fostering positive interactions and strong customer relationships.
Requirements
- 2–4 years of customer service experience; contact center experience preferred.
- Experience working with MS Office.
- Attention to detail and ability to multitask.
- Effective communication skills.
- Associate degree, or high school diploma and equivalent relevant experience.
Nice To Haves
- SAP, Salesforce, or business systems experience preferred.
- Medical device or pharmaceutical experience strongly preferred.
- Contact center experience preferred.
Responsibilities
- Manage 10–20 inbound and outbound call interactions per day and process 40–60 cases per day, including sample eligibility inquiries, delivery-status questions, and issue resolution.
- Use critical thinking to resolve inquiries and meet service levels.
- Partner with sales and other operational departments to provide customer service, complete order transactions, and follow up on informational calls within designated service levels.
- Deliver an excellent customer experience in a professional and courteous manner.
- Process internal and external customer requests accurately and in a timely manner.
Benefits
- Paid time off, including vacation, holidays, and sick time.
- Medical, dental, and vision insurance for eligible employees.
- 401(k) for eligible employees.
- Eligible to participate in short-term incentive programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
