Seasonal Customer Experience Rep

Enterprise Mobility•Tampa, FL

5d•Onsite

About The Position

Enterprise Mobility is hiring a Seasonal Customer Experience Representative (CXR) for its National/Alamo brands at Tampa International Airport. The position provides friendly, efficient customer transactions and offers company-approved products and services to support a positive customer experience. It also facilitates rental and return processes by verifying and documenting required driver information. This is a full-time seasonal position paying $20.00 per hour, with a consistent 40-hour work week. Seasonal employees may work for up to 150 days during a defined season and must take a six-month break in service at the end of the season before working again as a seasonal employee. The position requires working one of the listed schedules, with two specified days off for each schedule, apart from religious observations.

Requirements

Must be at least 18 years old.
High school diploma or GED required.
At least two years of customer service or sales experience in retail, guest services, or administrative support.
Valid driver's license, with no more than two moving violations and/or at-fault accidents on the driving record in the past three years and no drug- or alcohol-related driving convictions, including DUI/DWI, in the past five years.
Must be authorized to work in the United States and not require employment authorization sponsorship now or in the future.
Must be able to work one of the listed schedules, apart from religious observations.

Responsibilities

Meet and greet customers professionally, courteously, and promptly.
Explain rental terms and conditions, vehicle features, and services while providing efficient customer service.
Use approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Offer directions, maps, local-area information, and appropriate service information.
Answer incoming calls about reservations, rate quotes, and general questions, and provide information and resolution for customers, other branches, and vendors.
Place outgoing calls for callback management and other assigned purposes.
Help assess the condition of rental vehicles upon return.
Notify management of known customer problems, vehicle problems, and required vehicle maintenance.
Build knowledge and skills through on-the-job development and company-sponsored classroom training.
Perform miscellaneous and backup job-related duties as assigned.
Improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.