Seasonal Customer Experience Supervisor

Interstate Parking Company • , VT

10d • $38 - $38 • Onsite

About The Position

Interstate Parking is seeking a full-time seasonal Customer Experience Supervisor to lead parking operations at Stowe Mountain Resort in Stowe, Vermont. The role manages parking operations and supervises Parking Ambassadors, with the goal of delivering an excellent experience for resort guests. The supervisor also supports compliance and financial analysis, maintains safety and appearance standards, builds client relationships, and implements procedures to improve daily operations. The position requires weekend and peak or holiday availability, with two rotating weekdays off, and work in all weather conditions.

Requirements

• At least two years of customer service and team management experience.
• High school degree.
• Previous management or supervisory experience.
• Experience conducting background checks and reviewing screening results.
• Strong leadership, communication, and organizational skills.
• Ability to manage schedules, coordinate staffing, and oversee daily operations.
• Ability to work weekends and peak or holiday periods, with two rotating weekdays off.
• Ability to work in all weather conditions and handle a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Independent, proactive problem-solver with an outgoing personality.
• Focused, organized, flexible, and detail-oriented; able to multitask.
• Proficiency with Office, web-based applications, mobile apps, and smartphone technology.
• Must pass a background check and motor vehicle record (MVR) check.

Responsibilities

• Ensure a positive first and last impression for resort guests.
• Ensure the team provides exceptional customer service to clients and customers.
• Manage and motivate a team of Parking Ambassadors.
• Conduct compliance and financial analysis.
• Maintain maintenance, safety, and appearance standards.
• Develop and maintain client relationships.
• Implement procedures to enhance daily operations.
• Manage schedules, coordinate staffing, and oversee daily operations.
• Resolve employee or customer concerns.

Benefits

• Car allowance.
• Premium holiday pay.
• Fun, collaborative, team-based environment.
• Opportunities for growth and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED