Seasonal Customer Experience Supervisor

Interstate Parking Company • Morrisville, VT

10d • $38 - $38 • Onsite

About The Position

Interstate Parking is seeking a seasonal Customer Experience Supervisor to lead parking operations at Stowe Mountain Resort in Stowe, Vermont. The supervisor manages and motivates Parking Ambassadors, oversees daily operations, and ensures guests receive an exceptional customer experience. Interstate Parking operates at ski resorts across the United States and emphasizes customer service, operational excellence, and a collaborative team environment.

Requirements

• At least two years of customer service and team management experience.
• Previous management or supervisory experience.
• Experience conducting background checks and reviewing screening results.
• Strong leadership, communication, customer service, and organizational skills.
• Ability to manage schedules, coordinate staffing, and oversee daily operations.
• Ability to work weekends and peak or holiday periods, with two rotating weekdays off.
• Ability to handle fast-paced environments and resolve employee or customer concerns.
• Strong attention to detail and problem-solving skills.
• Independent, proactive problem-solver with an outgoing personality.
• Focused, organized, flexible, and detail-oriented; able to multitask and work in all weather conditions.
• Proficiency with Office, web-based applications, mobile apps, and smartphone technology.
• High school degree required.
• Must pass a background check and motor vehicle record check.

Responsibilities

• Ensure guests receive a positive first and last impression.
• Ensure the team provides exceptional service to clients and customers.
• Manage and motivate a team of Parking Ambassadors.
• Conduct compliance and financial analysis.
• Maintain maintenance, safety, and appearance standards.
• Develop and maintain client relationships.
• Implement procedures to improve daily operations.
• Manage schedules, coordinate staffing, and oversee daily operations.
• Resolve employee and customer concerns.

Benefits

• Car allowance
• Premium holiday pay
• Collaborative, team-based work environment
• Opportunities for growth and advancement

What This Job Offers

• Career Level: Manager
• Education Level: High school or GED