About The Position

The Floor Staff member works primarily in the concession stand and provides superior guest service in a clean and comfortable environment. The role includes alcohol sales and service when assigned; employees serving alcohol must meet legal age requirements and complete required training and obtain applicable permits and licenses. The employee is expected to represent the theatre consistently with the company’s mission and policies and help ensure guest satisfaction.

Requirements

  • Completion of, or progress toward completion of, the cast member and concessionist certification program.
  • Complete legally required state or local training and obtain required certificates.
  • Complete Regal Responsible Beverage server training on Regal Academy.
  • If serving alcohol, be of legal age and hold all required training, permits, and licenses.
  • Possess effective public-speaking, listening, and communication skills.
  • Perform calculations quickly and accurately and identify and correct errors.
  • Identify problems, gather relevant information, evaluate alternatives, and reach evidence-based conclusions.
  • Establish goals, budget time, and set priorities.
  • Be able to perform under pressure or opposition.
  • Meet the physical demands of the role, including regularly lifting up to 60 pounds.

Responsibilities

  • Maintain regular and consistent attendance.
  • Serve alcohol when assigned, following all applicable laws and legal obligations.
  • Know and promote coupons, ongoing promotions, and the Regal Crown Club Program.
  • Know and enforce the MPAA rating system.
  • Provide exceptional guest service by smiling, greeting, and thanking guests.
  • Handle money and merchandise, including saleable and non-saleable items.
  • Operate, prepare, and clean concession equipment; use concession storerooms and cleaning materials properly.
  • Follow concession opening, closing, and between-show procedures.
  • Know and follow emergency, evacuation, robbery, counterfeit bill, and popcorn popper procedures.
  • Use effective sales techniques, including upselling and suggestive selling.
  • Comply with local, state, and federal food-safety laws and the dress code.
  • Maintain the accuracy of cash drawers, inventory, and coupons.
  • Observe applicable federal and state requirements for breaks and meal periods.
  • Complete or make progress toward the cast member and concessionist certification programs.
  • Read and understand training materials, including those covering sexual harassment and discrimination.

Benefits

  • Free movie passes.
  • Discounted concessions at any Regal location.
  • Eligibility to participate in the company 401(k) plan with a company match after reaching age 21 and completing six months of service.
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