Seasonal Commission Sales - Holiday Gift Shop - Oakbrook Center

Nordstrom•Oak Brook, IL

3d•$19 - $20•Onsite

About The Position

Nordstrom is hiring a seasonal commission sales employee for its Holiday Gift Shop at Oakbrook Center. The role is centered on delivering excellent customer service, building customer relationships, providing fashion and product guidance, and achieving personal sales goals. Sales employees help customers feel good and look their best by listening to their needs, making relevant recommendations, and creating experiences that encourage customers to return. The position includes delivering Nordstrom's 5-Point Selling Standard, growing a personal customer base through in-store interactions, outreach, and digital tools, and using follow-up methods and customer-tracking tools to build lasting relationships. Employees also maintain a customer-ready department through stocking, re-merchandising, markdowns, merchandise recovery, and participation in bi-annual inventory counts. Hours vary according to business needs and may include evenings, weekends, holidays, and event shifts. Occasional flexibility to support other departments may be required.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach and a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Offer honest, confident style and fit feedback to earn customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready by stocking, re-merchandising, completing price markdowns, and recovering merchandise.
Participate in the bi-annual inventory count.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help the department stay productive.
Build lasting customer relationships through the 2-2-2 Method, Nordy Club enrollment, and Personal Book customer-tracking tool.
Work a flexible schedule that meets business needs, including evenings, weekends, and peak periods.