Seasonal Commission Sales - Holiday Gift Shop - Oakbrook Center

Nordstrom•Oak Brook, IL

About The Position

Nordstrom is hiring a seasonal commission sales employee for its Holiday Gift Shop at Oakbrook Center. The role focuses on delivering a high-quality customer experience, building lasting customer relationships, providing product and styling expertise, and meeting personal sales goals. Depending on the department, associates help customers select apparel, shoes, children’s products, jewelry, handbags, accessories, luggage, or home goods. Sales associates use in-store interactions, outreach, and digital tools to build a personal customer base and encourage repeat business. The position requires a flexible schedule that may include evenings, weekends, holidays, and event shifts, and may occasionally involve supporting other departments. Employees deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up. They use the 2-2-2 Method, Nordy Club enrollment, and the Personal Book customer-tracking tool to support ongoing customer relationships. The role also includes keeping the department customer-ready, maintaining product knowledge, and contributing to a productive and supportive team environment. The work involves continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, and reaching, and frequent hand use for grasping and manipulation. Associates may handle bulky items and regularly lift up to 10 pounds, occasionally up to 25 pounds.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, with frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard in every customer interaction.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Offer honest, confident style and fit feedback to build customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready by stocking, re-merchandising, completing price markdowns, recovering merchandise, and participating in bi-annual inventory counts.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Use the 2-2-2 Method, Nordy Club enrollment, and the Personal Book to follow up with customers and encourage repeat business.
Provide personalized product recommendations and assistance appropriate to the assigned department.
Work a flexible schedule based on business needs, including evenings, weekends, and peak periods, and occasionally support other departments.